Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
They have been out to my home 2 times and it is s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have been out 2 times and still have not repaired the problem. I have sent and email 3 days ago and they have not responded. I am actively looking into other alternatives. The Geek Squad needs to find competent people
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Toshiba fire tc remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you got to send a tech to troubleshoot a tv remote instead of just replacing it due batteries always get drained its not worth the totat tech plan with best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIABLE SERVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIABLE SERVICE! Been a month now and a run around with no one having a clue or a care of my issue!
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although I received a telephone call and email confirming the appointment, tgey never shiwed up. Didn't hear a word from them the day of the appointment. Stood up!@
No, I would not recommend this to a friendRated 1 out of 5 stars
Canceled appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never happened because the tech that day didn’t come to work so the appointment was canceled.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss your appointment time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Why I won’t call geek squad again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad tech misdiagnosed the problem, said my remote was unfixable when it wasn’t. I manage later to reboot and fix the remote, no thanks to geek squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't fix anything ONLY looked at my hotspot model and told me it was a hotspot and I needed internet. So I feel like they only took my money!
No, I would not recommend this to a friendRated 1 out of 5 stars
Did nothing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech barely even look at the tv simply said I need to buy a new one and walked out
No, I would not recommend this to a friendRated 1 out of 5 stars
Setting was wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our air conditioner did not work after so we thought it was the unit. We called the air conditioner repair man and it was the thermostat.
I would recommend this to a friendRated 1 out of 5 stars
do your job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.telling every body on how bad your service is and not showing up when customer takes off again to fix problem
No, I would not recommend this to a friendRated 1 out of 5 stars
5/9/22 appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're talking about the 5/9/22 visit by a Geek Squad person,then I'll tell you it was an unpleasant encounter. Not sure I'll continue my warranty service next year.
No, I would not recommend this to a friendRated 1 out of 5 stars
no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have not used Geek squad. only one male person called who said he wasn't qualified to work on my 65 in samsung curve TV, but he would have someone else to call me
No, I would not recommend this to a friendRated 1 out of 5 stars
Na
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was bad. Noone helped resolved the issue. Noone and included the manager solved the issue at this location. It was terrible customer service there
No, I would not recommend this to a friendRated 1 out of 5 stars
Over-charging
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why should I be charged to troubleshoot the Geek Squad's repair of my 78" TV, when the repair was performed 3 weeks prior? Why should I have to spend an hour on the phone to have incorrect or unwarranted service arrangements rescheduled?
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this feedback! It's never fun when tech doesn't work as it should, and it sounds like the repair we performed may not have resolved the issues as anticipated. We're sorry for any inconvenience that this may have caused. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Fix the problem!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad has been a huge letdown. Not even doing what needs to be done let alone, "going the extra mile". I paid extra for this service!! Never again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Connecting new receiver & remotes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for tech to call & schedule so you can finish the job. Thought that was the plan when he left. Guess not
I would recommend this to a friendRated 1 out of 5 stars
Cannot access through cable Frontier just blacks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major poor quality tv for access to internet channels black out conditions on espn
I would recommend this to a friendRated 1 out of 5 stars
None
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t do anythg and know what to do Verizon knew and had yo call a tv man a pay because didn’t know anythg very disappointing
I would recommend this to a friendRated 1 out of 5 stars
Inexperienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not repair it correctly. When I tried to call regarding this I couldn't get through to an agent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service for Totaltech and Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one would fix my problem with my TV because they said Hisense had to do it. They did not do anything else.
No, I would not recommend this to a friend