Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fail to confirm and keep appointments - you/ve cost me hundreds of dollars of wasted time!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service for Totaltech and Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one would fix my problem with my TV because they said Hisense had to do it. They did not do anything else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Inexperienced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not repair it correctly. When I tried to call regarding this I couldn't get through to an agent.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad didn’t help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent didn’t do anything! Recommend upgrade cable box because sound and picture not in sync. I did and didn’t fix problem. A waste of $109.00
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was extremely rude and had Is extremely bad customer service. He was impatient and had a really bad attitude.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cannot access through cable Frontier just blacks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Major poor quality tv for access to internet channels black out conditions on espn
I would recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for the appointment, or called with an update/explanation
No, I would not recommend this to a friendRated 1 out of 5 stars
Appt that never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never came. Appt was cancelled. Still waiting for my money back. Very unhappy with service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad unable to resolve issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Neither tech knew what the problem was do I still have the issue and Ring.com didn’t help either! Will never purchase Ring products again!
No, I would not recommend this to a friendRated 1 out of 5 stars
Issue not resolved and not even able to identify t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not fix the issue and did not setup any follow up . I have been trying to get to fix with out any success
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was canceled. I have not received refund. When will this happen?
No, I would not recommend this to a friendRated 1 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was going to take a week to get someone out. We found a better way to deal with the problem.
I would recommend this to a friendRated 1 out of 5 stars
Cut & Boilerplate Description without details
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No call back as requested. Only received the boilerplate description without details specific to my laptop cleanse.
No, I would not recommend this to a friendRated 1 out of 5 stars
Check out HP printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad failed to show up for scheduled appointment.
I would recommend this to a friendRated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar Equipment still not working shuts off after 10 minutes
I would recommend this to a friendRated 1 out of 5 stars
Uninstall a stereo Reciever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Sq member was very rod and be littling. I've never had that had to me by a Geek Sq member.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of headphone totally unacceptable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service tech unable to properly install Sony headphone I purchased at BB. Extremely disappointed with service. Please contact me via email to resolve.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lack of service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting for 4 hours, and receiving a text to confirm our appointment, no one showed up!
No, I would not recommend this to a friendRated 1 out of 5 stars
not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was dismissive and not helpful. Wanted me to bring in laptop. I called Dell Service and got it repaired quickly over the phone.
No, I would not recommend this to a friendRated 1 out of 5 stars
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are returning the device without fixing it, I am not happy with the service.
No, I would not recommend this to a friend