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Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 9,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad is the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the Stove and made sure it is working before leaving, he also help cleaned the mess and haul the old stove with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Guy provided the best customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Sony OLED TV. Beautiful picture. But we love Geek Squad and Greg even more. If I had 6 stars to rate, Greg would get 6+. He was beyond "customer service" at its best. He didn't stop until everything was set up perfectly. He was very efficient, professional & cared about and understood our particular needs. He was prompt, courteous, and careful not to mess our home on a sloppy day. He was very knowledgeable in his business and helpful to upgrade our set-up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Sound Bar Issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very helpful exceptionally friendly and offered other very helpful advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently we had the problem of a sound bar not working properly. I called the Geek Squad and within a few minute they were working to solve my issue. It was determined that I should get a call actually to our home and that was done immediately. They resolved our issue immediately. The Geek Squad provided excellent service and I could not have asked for more!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home theater help given

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Kenneth was very knowledgeable and with his help got our Samsung tv and remote in operation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys took care of everything no problem’s, would definitely recommend this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaned, efficient and friendly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician quickly solved the problem with my tv and stayed around to check out all of the 85” inch Sony tv.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Corrected the time on my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient, easy to understand, and we resolved the problem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Repair crew.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time knew what they had to do. Very polite and answered all of my questions. All in all very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keith and his assistant were superb. They did what they said they would in a calm informative manner. I highly recommend them !

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    TV INSTALL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad techs mounted new 85in Sony TV with sound box on bedroom wall and made all of the connections to internet/Wi-Fi. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek squad was helpful and on time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad guys were great in helping fix the problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Troubleshooters fixed it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys came in and found how to fix my boom box and got it working for me. It did not take them long either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping make our neighborhood safer with the Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped us access our Arlo cameras on our computer and be able to download their videos into our computer files, and if necessary email pertinent videos to our police department. Background, a police officer came to our front door and asked us if there were videos on our cameras of a break-in to one of our neighbor's houses. The Geel squad agent helped us with downloading and being able to send videos to the police when necessary. Thank you very much for your help!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    FIXED PRODUCT QUICKLY VERY SATISIFED

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THESE GUYS KNOW THERE STUFFFIXED PRODUCT QUICKLY VERY SATISIFED

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Expedient fire stick installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed fire sticks on three televisions. Ensured full connectivity throughout our home including echo dot integration

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and personable.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most professional and personable. Took his time finding the problem, not a rush job. Assured me of prompt service and attention should any problems arise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squab was very helpful too with my questions.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up of my new TV and other equipment went very well. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad excellence

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and remounted tv and cable box that was removed during renovations. Went over and beyond. Simply the best.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad ⭐️⭐️⭐️⭐️⭐️

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is great peace of mind knowing that when technology doesn’t work properly they are there to help! 5 star service as always!!!

    I would recommend this to a friend