Customer Ratings & Reviews

Troubleshoot my security system and helped get me back online. Thank you

The two specialists were phenomenal and thorough. Both arrived and immediately figured out the issues affecting my Sony Soundbar.. It was evident they were knowledgeable and on task. I was in a flux as my new soundbar wasn’t up to par. It didn’t take long to discover the issue and within 25 minutes the problem was corrected. I’d give the workers 10 stars for their diligence and time on task. I’d highly recommend the two workers for any project Best Buy knowledge base is needed.

The young man was very pleasant and within the hour had my TV up and running; sound system and all. It was awesome.

From scheduling to service call was less than 24 hours. Service tech was great and fixed issue without difficulty.

Josh Placker was a tremendous help to me. I had purchased a Yamaha AVR. I could not get to work correctly. Josh discovered that Yamaha and our provider, DIRECTV, do not work well together. After exchanging the Yamaha for a Denon AVR, Josh returned and set me up beautifully. You can tell he loves his job and helping people like me 5 Stars!!

Very patient and kind. Listen to what the problem was and had a great solution.

The agent helped usto resovle problems we were having with youtubetv and roku.

Mounted my TV and made good connection and explained I needed to upgrade my cable box in which I did

Thorough, diligent, and professional. Identified our concerns and successfully addressed them.

My AV app did not work on iPhone to control the receiver and smart TV. He reset them and all is goo

Very knowledgeable and polite. Solve my problem quickly. Very humble and not disrespectful. Thanks a bunch for your service.

The guys thst came out did a amazing job, where very knowledgeable

The tech staff from Best Buy are always so wonderful they’re kind, professional and make sure that you understand how your equipment works before they leave they’re very patient, they never make you feel rushed and they stay until you’re totally understand. I also purchased there I guess extra warranty insurance and have used it several times and found it worth every little penny! Again they are extremely knowledgeable patient and kind especially for us older folks who don’t always understand the tech world they don’t leave until you understand and know how to work your equipment

Levi is highly professional, personable and patient. He knows technology and will troubleshoot until He finds a solution. We are extremely impressed and Best Buybeefs to reward him.

Friendly, knowledgable. Fixed our problem. Very good experience.

arrived on time. solved my problems. very helpful, even looked at solving a problem with my wife's bird house.

Geek Squad was able to diagnose and fix my problem quickly, plus program my tv streaming for easy use.

My new headset wouldn't pair with my tv. The geek squad figured out the part that was missing and had it working quickly.

Signing up for this service has been an excellent choice! Everyone I have had dealings with has been great. Good decision

The Tech installed our updated received and made easier connections where everything is connected through the receiver. Excellent work by the Tech.