Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Troubleshooting sound issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had off and on issues with sound bar not connecting to TV. This latest fix is working so far. Techs always polite and helpful!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Streaming Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was able to diagnose and fix my problem quickly, plus program my tv streaming for easy use.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad helped with a problem on home TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Information is incorrect Did not have TV installed. Had geek squad help with a TV problem The person that came repaired the problem.
I would recommend this to a friend - Pros mentioned:Connectivity, Overall performance
Rated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent connected my device. He found the problem why one of my devices wasn't working.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
Home theater system went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After downloading upgrade to my amplifier, system went out. Suggestion of unplugging cable box and amplifier and then replugging them allowed entire system to reboot. Problem solved.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad was not needed to come out to fix TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We found the solution to the problem with our TV. Did not need Geek Squad to come to our house. The amount was refunded in full. Thank you and we will come back for future needs.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad rocks!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy that came was wonderful. He knew exactly what was wrong and fixed it perfectly. Wish everyone you had to deal with about things went this smoothly.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very patient and kind. Listen to what the problem was and had a great solution.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Sonos app connected!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Wi-Fi was checked and our Sonos speaker was connected correctly to the app. Now we can use the app. Great help!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad is a great resource!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Charles was professional and well educated in the issues with my television. Successfully corrected the issue !
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek Squad solved my internet issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents solved the issue immediately, and double-checked all the connections to forestall future problems.
I would recommend this to a friend Rated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians reprogrammed my tv and 2 others! In a very friendly manner they showed me what was wrong and gave me tips
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV pixeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kasey was very knowledgeable troubleshooting the pixeling tv picture and resolved the screeched to the original beautiful picture for watching tv.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
They were patient and professional.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The techs checked both TVs and made necessary and needed changes. Finally all works great now.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV internet gliche
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could no longer get my TV to acknowledge the internet and they came in and solved the issue. They were knowlegable and knew all of the avenues to go down.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Problem solved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was done that needed to be done. The electronics run smoothly, and the tech explained everything clearly. He was very helpful!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys thst came out did a amazing job, where very knowledgeable
I would recommend this to a friend - Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Geek Squad problem solver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fixed the problem as well helping me with some other issues and answered questions i had.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad comes through again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Josh Placker was a tremendous help to me. I had purchased a Yamaha AVR. I could not get to work correctly. Josh discovered that Yamaha and our provider, DIRECTV, do not work well together. After exchanging the Yamaha for a Denon AVR, Josh returned and set me up beautifully. You can tell he loves his job and helping people like me 5 Stars!!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Verizon nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had a hard time trying to get internet and television service working right, but they stuck with it and made it right.
I would recommend this to a friend