Customer Ratings & Reviews

The Geek Squad Agent that came to our home provided exceptional service. He remedied the Sony induced problem when the TV manufacturer's pushed through a software update and explained why we were having problems reconnecting our Roku device after the Sony software update.

The agents mounted our ring cameras and also our ring doorbell. Very efficient and professional.

The Geek Squad are the best fixed my problem they are the best

Thorough and helpful advice. Made sure everything was in working order!

Matt is awesome. This was our 2nd time he has helped us and he does a great job.

As usual, they were quick, accurate and successful.

They came and found and corrected my problem in a timely manner.

good consulting and great installation for all equipment

Great service, quick and efficient. Highly recommend

Agents were great! I enjoyed working with them!!!

Hood vents are difficult. Unbeknownst to me, this hood vent only could be hooked up on the left. After weeks of trying to get them to install it (long story, but they only have one person in the region that does it, and they kept scheduling on days he didn't work). And, no one knew what was going on. Even with the paid plan, they didn't deliver it to me, I had to pick it up. NO one at Best Buy really cared either way. So to date it is not hooked up, because their person does not do electrical and I am paying someone to come do that, and then hook it up. Avoid hood vents unless you are guaranteed that they will make it work, which is unlikely. Otherwise Geek Squad has done great things for me.

Excellent installation and hookup. Very professional

DANIEL / Service Tech was absolutely fantastic! His knowledge and expertise combined with his excellent Customer Service was wonderful. He diagnosed my 2 Issues with my Home Theater(s) and fixed them. It is nice to be able to watch TV again, with no problems or issues. DANIEL was great and BEST BUY is fortunate to have him on their team. THANKS DANIEL!!!

Mounted my television. Look very professional. No way I could have done it myself as neat.

Spoke with "Raphael" in the billing department who not only resolved all of my questions and issues regarding a renewal charge, he even connected me with the credit card company to fully resolve late fees and interest charges. Wait time was reasonable, and rare for call center/customer service agents to be so helpful Very grateful and appreciate to the well trained staff and their assitance. Thanks Best Buy!!

The Technicians who came to our home were amiable and helpful. They were unable to correct the situation but that is not a major shortcoming. I would absolutely call upon them again should I have a problem where I believe they might be able to help. In my view Geek Squad is the gold standard service

So far it's been great...excellent attitude and service.

Very smart very easy. Right on time and very knowledgeable

They did wall mount and TV and connected all equipment correctly and fast.

Excellent Support as always and very clean installation.