Customer Ratings & Reviews

showed up on time fixed the problem very fast and asked me if anything he can help with he's job was done very quick thank you GeekSquad great service

The techs that came to my home, were on time, efficient & pleasant. They worked well together & solved my issue.

The installation of the two new security cameras was quick and professional. On time and had it working and answered all questions

The Geek Squad inhouse person was accompanied by two individuals. He was very thorough and helped solve several problems in addition to the one he was called to fix.

The agent showed me how to plug in my sound bar. And I went out and got the correct cord. Man! My TV now works great - like it's brand new!

The agents were very kind and professional.They arrived on time and installed my mount. It looks great!

The agents fixed our issue quickly and were very helpful in explaining the problem and the fix. In addition they answered some other questions we had in other Best Buy products. Very nice guys.

There were two agents that showed up to attend to our problem, and they were earlier than originally scheduled. They had called ahead and let us know that they could be here early and were here exactly when they said they would be. Furthermore they were able to diagnose and correct the problem in only a half hour or so. We are completely satisfied with their corrective action and appreciate them keeping us informed as to what they were doing and why as they worked the problem toward resolution. Thoroughly professional service for absolute sure.

The team was excellent very nice and communicated with us all along explain to us each detail of what was going on I really appreciated that. They sure know what they’re doing

His knowledge was wonderful. Very professional. Thanks for helping me set it up.

The tech identified errors made by the previous tech and restored my unit to effectively work.

The agent removed my old tv and mounted my new tv with the appropriate components and explained the operation, function and features.

The Geek Squad service person found a loos cable wire and got our new streaming box to work with the TV, He also showed us how to get NetFlix direct thru our TV remote On Demand. Service was prompt and very courteous.

canceled service as store we visit was closed for remodeling was going to take about 2 weeks for them to be able to come out to look at TV to even see if it could be repaired. So we decided to just purchase new one. and would of taken about 2 weeks for them to come out to set it up we did that too. They were backed no as no in store activity was allowed. Otherwise they have great service.

Arnell did a magnificent job in sniffing out the issue that two previous Geek Squad techs were unable to resolve.

The guys thst came out did a amazing job, where very knowledgeable

Wyatt was great. He hooked up our TV and got our remote and sound bar all working. Everything was accomplished.

They got my system working in just a few minutes. They we great to work with

Agent helped me hook up my box & made sure all connections were correctly done. He also answered all my questions regarding the use of my current TV system. I was completely satisfied with your service & would definitely use you again. Thank you, Nadine A

The guys were great fixed my TV mount and adjusted my universal remote. All is working well. They really are sharp and explain things well.