Customer Ratings & Reviews

My computing power was running between 95 and 100%. The technician took over my computer cleaned out the superfluous stuff and items running in the background. Computer running great.

Our experience with Geek Squad agents has been very impressive. They are prompt and professional in addition to being extremely knowledgeable across serval brands.

This is a review for Alex who helped me on Monday in the small appliances with my microwave. Great customer service and very helpful. He even got me to apply for the bestbuy credit card ,something I rarely do. THANKS ALEX

Dan was here before. He was wonderful then, and yesterday he helped us again. He is an asset to your Geek Squad service department

The Geek Squad rep Larry was very thorough in troubleshooting the Arlo and eero connections and signal strength. I am going to follow his recommendation as well for better all around coverage.

Representative was very good insisting and getting my system up and I appreciate you all sending me the good geek squad thank you for your time

I had them come out to look at an issue with my wifi connection on an older tv. Not only was he able to fix that issue but he also fixed an issue with my subwoofer. He did a great job.

Knowledgeable, professional, and very helpful. Diagnosed and fixed my system in less than 15 minutes. I must say that it would be nice if it were possible to get a narrower service window than 9:00 AM TO 1:00 PM.

we have a harmony remote that is not programmed properly and the representative gave us so me recommendations around it and opened our eyes to streaming instead of cable. Much appreciated.

The Bose sound bar went quiet on our Sony tv. Steve brought the sound back to life and installed some updates for the tv remote.

The agent reprogramed my remote to my new TV. He also helped my download Peacock and the new TV. He explained how to get streaming on the other tvs in my home.

The sales guy helped us so much because we knew not much about new TVs. also, nothing about streaming tv. they were great. Thanks Best Buy. Martha Hess.

The agents hooked up our system for security cameras. However our neighbors across the street felt the need to block them even though they were pointed and our doors and vehicles. SMH

The tech agents connected my television and explained how to operate it. Then he watched us turn it on and navigate back and forth between TV and apps. He was very thorough and helpful.

HI so happy to have had the experience of over the phone troubleshooting.!! I was back to my favorite shows in about 30 minutes with customer service. Didn't have to wait 2 days for someone to show up.

Two really great Geek Squad guys helped us connect our 2 Sonos speakers, get them programmed into our phones, and made sure everything was working properly before they left.

The Agent troubleshoot my security cameras not working and advised I needed to replace my Adapter setup. I bought a new Adapter and everything's been working perfectly ever since. I do appreciate my Geek Squad Agents!!

The agent was knowledgeable, helpful and explained everything about my TV operation clearly. He was excellent and I called the agent's boss to tell him do. Geek Squad is a great service!

fast and efficient and friendly. I had the bar for years and finally got around to having them install. Seemed silly to not have done it sooner when they did it so quickly.

On May 1, 2021, I had contacted Best Buy to obtain information on how to set up the purchase and installation of a stereo receiver and speakers in my vehicle. Over a 16-minute conversation, I was able to determine the specifications of what I could purchase that was compatible with my vehicle and where I would be able to have it installed. I was advised that I needed to purchase the receiver and the speakers, but the wiring and any mounting components would be provided by Best Buy/Geek Squad at the time of my appointment. The representative I spoke to stated- several times- that she was documenting what wiring/components were going to be required for my appointment, which was scheduled for May 14, 2021. The date of this installation was crucial as the purpose of this installation was to have a Bluetooth capability for my phone to the vehicle during a long road trip that I had booked starting May 17, 2021. The only available location for this appointment was 65 miles away from where I lived. I went to the appointment, on time, only to find out from the technician that the order for the appointment had no documentation of the components that needed to be provided by Best Buy upon my arrival, which was promised multiple times on the original call would be detailed in the appointment. Therefore, Best Buy did not have the components required for the installation, specifically the mounting plate for the receiver, which is the main item I wanted to have installed (my current speakers are fine, just wanted to upgrade, but the receiver was a required upgrade for this appointment). I had requested to speak to a supervisor, who had the audacity to tell me to drive across town to purchase the part, but with the time my appointment was scheduled, they would not have the equipment installed by the end of business day and were not available over the weekend. I had explained several times to both the technician and the supervisor that I was traveling and needed this before my travels, which is why I booked the appointment 2 weeks prior. Then after explaining that, they suggested I ordered the missing piece on Amazon, which wouldn’t be delivered until the day of my travels, and I was aghast that they made that suggestion when I had just advised them that I would be traveling that day. I have been working in Customer Service for 20 years and have even been a learning coach for customer service agents, so I am aware of the rigors of a call-center environment , but am also aware of basic customer service concepts of setting appropriate and realistic expectations and delivering on promises. If I had been advised May 1st that the wiring and mounting components needed to be purchased by me, that would have been acceptable since I had 14 days to gather the items required. At the same time, since I was promised that Best Buy would be providing those components, they had the same amount of time to gather the items. Instead, this whole situation had cost me over $35 gas round trip, 6 hours of my time, and I ended up returning everything I had purchased for this endeavor. All of the above could have been avoided had the agent I spoke to on the phone set appropriate expectations and fulfilled on promises. Neither was the case. I have posted the above to multiple review sites and social media. I will no longer be a customer of Best Buy because of these issues.