Customer Ratings & Reviews

The geek squad was professional and efficient! When they unpacked my TV, it was shattered! They immediately took it back to the store and got me a new TV and installed it to my satisfaction.

The agents were wonderful. They were very professional and knowledgeable. And because I was not knowledgeable, they taught me how to use the devices.

Took care of all our TV's and Entertanment problems. Alex and Curtis are very helpful, knowledgeable and they are assets to the Qeek Squad Franchise here in Lansing, Michigan

Over the years I value the service og Geek Squad and would be lost without their services. I highly recommend to everyone to become a member. The service is professional, they are very knowledgeable, personable and very thorough.

Both times they came to our house, they were wonderful and really helped us. So knowledgeable and made everything look easy. Thank you. So glad we can rely on them.

I like the products but reason I use Best Buy was the Geek Squad team and having the membership. Sorry to see it changing and losing so many of the benefits

I visited the Best Buy in Allen Park Michigan. Jeff was my sales associate. He did an awesome job. He took his time and reassured me that we would find a solution to my problem. He told me that he loved his job very much! I really appreciated his expertise!!!

We highly recommend Geek Squad. They do a great job. Recently some re-work was needed running cables and connecting devices. They did the right thing coming back and without hassle. Much appreciated!

The servece technician successfully resolved the issues we were having with our sound bar in a minimal time and we haven't had any issues ever since.

Our tech was friendly, timely, honest and knowledgeable. We couldn't be happier with the results. Another reason to support Bet Buys.

Since the problem was intermittent, he had to patiently keep trying until it replicated. Even then, he saiid he would add notes in the file that it could be an issue with the soundbar!

Always very helpful! Great customer service! When I have needed for someone to come to my residence for repair everyone in the process has been very nice and knowledgeable.

The guy came on time. He check my headphone. I counldn't get any sound on it. It took 4 days for the guy to come out. It was working . Don't know why I couldn.t get sound.

The Geek squad rep reconnected my headphones to bluetooth and my tv. He was very clear in his explanation for how I can reconnect this device in the future, should I experience a problem.

the agent was on time and very knowlegable about the repair. In fact, his minor tweek of the device eliminated my need for a more serious repair.

The agents reprogrammed my Logitech Harmony One remote to control all the devices and activities of my home theater system, including adding smart TV streaming and upgraded equipment.

Gabriel was from the geek squad. Made everything really easy on me. Set up each camera and explain things to me which made it easy. Thanks Gabriel for being a great geek squad

great person. I have a password problems. They help me fixed my computer. The tech explained what he done to my computer and help.

I bought a brand new Dell tower computer with Max memory and 3 yr service contract with Geek squad 6-6-21. I dropped my Avast virus protection because Geek squad said they had a better one with the 3 yr contract. Since then I got a virus that wiped out and froze everything on my computer. I had to take it in to get it restarted and lost quite a bit of stuff. I couldn't find my Microsoft word license so I had to spend another repurchase that and all my data on Google is lost. I am pretty disgusted. I have an external drive backup and they never bothered to use it.

Set up and checked my internet but the was charged $120. Thought there would be no charge if I paid for geek squad coverage