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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 417 Showing 8,321-8,340 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek squad tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Collin has been very helpful when he has come to our home. He is very knowledgeable and respectful. I would give him a 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and curteous service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue with the in-ceiling and deck speakers. They quickly identified the issue and had them working smoothly in no time. They were curteous and explained what to look for should the issue arise again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went through my laptop and determined my issues were from a faulty charger. And they didnt charge me since Im a member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin helped me pick out a set of headphones for driving on the go. He was patient, knowledgeable and receptive to the needs of the customer. If only all employees were like him....i will definitely be coming back...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best tech around. Went above and beyond my expectations. Walked me through the entire process. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Geek Guy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reset sound on home entertainment system. He also assisted with reactivating spotify for our sound system He was very patient and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scheduling Easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and convenient scheduling. Tech did a great job. Sales sold me wrong parts, but Tech told me what I needed. Came back to finish the job quickly. Even moved my media cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Television & Computer Headaches!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am more than pleased with the Geek Squad. They always do a good job & explain issues weather it be a television or computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Now have Netflix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgable, fixed the issue. On time, polite, gave instructions if problem persists.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service. repair rep fixed problem and so helpful. she was extremely knowledgeable. we could not have been more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech took time to teach

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician re-installed my AV reciever and added a BluRay/DVD player. He took extra time to ensure I understood how to operate my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker troubleshoot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent and his assistant updated my sonos speakers, checked everything working and explained how to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very fast, efficient, the two techs were polite and respectful. We wish they had left an owners guide, also the serial number of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy Davenport Florida, to Kevin.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy in Davenport FL, Kevin did a really good job, always making sure everyone was well taken care of. Also very informative and helped picked the best decision from a buyers point. Thanks Kevin. -From the dude in the black shirt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing troubleshooting service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love Geek Squad's Service! Their willingness to go above and beyond to get everything right as well as to educate me on how everything works is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relax - You've got the Geek Squad behind you!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so nice to know that I've got the Geek Squad to fall back on if something goes wrong with my TV or computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose lifestyle system repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and helpful but the Bose system is a bit outdated and the geeks are better on newer systems. I would still highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart TV internet connection problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mitch was so helpful with my problem with my TV. He spent time and effort to solve the problem and came up with a solution that I was happy with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad for the win!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were very professional, knowledgeable, and willing to help. I couldn’t have asked for a better experience. I would highly recommend this service especially with these technicians!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep up the good job people need good people that

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do a very good job will tell somebody about them so they can get their job done cuz I appreciate what y'all do for me to keep me in my family safely

    I would recommend this to a friend