Customer Ratings & Reviews

Chris was very professional and thorough. I feel very comfortable in having a Geek Squad member doing repairs, etc. However, I still cannot print from my phone to my HP Officejet 4620. Hmm!

They were very professional & knowledgeable. On time, able to understand what our problem was. We love the GEEK SQUAD! Mark & Karen Hitesman

The agent Luigi did a great job with hooking up the TV. He was knowledgeable and professional. I really appreciated his assistance.

I needed someone to demonstrate some "hands-on" solutions to the way I had rigged up my computer and printer. The tech person was super-helpful!

Friendly, on time, 10 minutes to figure out a simple solution. On the other hand the phone help lines took 4 representatives that didnt listen and it was very frustrating!!

The Best Buy personnel cooperatively assessed my home entertainment system and proceeded with some adjustments and modifications that improved our system.

he was really good, Knowledgeable. explained what he was doing. Why can't I get a home visit when I am a disabled person and very likely to be reinfected with covid?

We were very pleased with the work of the technician. He was able to answer my questions and show me how to get better use from my system and trouble shoot my speaker system.

They were able to hookup our speakers to the TV and checked to make sure speakers worked in all the rooms.

Connor is the VERY best. He is thorough. And takes the time to explain things. We rate him a 12 on a scale 1-10.

Rain did a fantastic job! I highly recommend Rain for anything that needs done in your home. This is the third time Rain has come out to our home and was h time we’ve received excellent service.

The agent was very good and corrected the product problem and informed me that the other issue was with my carrier.

The agents are teaching us old people how to stream. They are very patient and extremely helpful! Also teaching us how to use Roku.

Great work in installing my speaker and troubleshooting my 7 channel system. Also appreciate tutoring me on my system.

I wish I could give zero stars . If you think trying to buy a PS5 from Best buy is horrible, try buying a washer and dryer! Best Buy, you've got a customer service problem. How does a company that sells electronics and hi tech gear have such terrible online servicing?! I bought a stackable washer and dryer. When I went down the line in the ordering process I ordered the parts it recommended, the protection plans, the installation and haul away services and everything. When the delivery guys came, they asked if I had the "bracket". "the what?" I said. Turns out he meant something called a "stacking kit". Something essential to stacking said "stackable" washer and dryer. Something that is mentioned absolutely nowhere on the website during the purchasing process of the appliances. How exactly would any client who isnt a washer and dryer sales person would know that? So after making me feel like an idiot for not already having the stacking kit, the driver told me I would need to reschedule. In the first rescheduling process, the woman I spoke to told me that I would need this stacking kit. When I asked why they don't just include that if it's necessary, she told me "we don't shop for our customers". WTactualF? After a few long holds, she comes back and asks me if I want to add that stacking kit to my order. The same one that inutes ago she condescendingly gave me the impression Best buy doesnt have. I felt like this person had a stroke mid conversation and was giving me an entirely different set of facts. So confusing! So then she set up that delivery. Then I got an email asking to schedule that delivery again. When I did that, the system then set up three separate appointments. One of the delivery of the washer and dryer. One a couple days later to take away my existing appliances, and a final one for the delivery of the stacking kit that would be essential for the first appointment (delivery and installation ) to even happen. Then in trying to get this cleared up and put into one delivery, I was put on hold for a total of 45 minutes on two calls... both of which resulted in dropped calls. Needless to say, no call back. i just got off the phone with my 7th geek squad person. An hour to set up a delivery and take away of my old appliance! An hour to do something that actually took only about 5 minutes. The very nice person said "I'm sorry the website was confusing". To be clear, the website wasn't confusing. I was not confused. I was lacking information. The website is pathetically lacking in information that I would have needed to know. It would have been helpful for the delivery driver since he had to come out and leave again, because your website never mentioned that a stacking kit would be necessary to stack a stackable washer and dryer. This seems like basic info you could put on your site. I'm astonished at how disfunctional this whole process was. It's almost unbelievable how many people gave me contrary information from the last person I spoke to. I still dont trust that my appointment was actually set. After this I will never give best buy another penny. Ridiculous.

It took three visits to resolve an issue addressed by the installer Trevor Herring on his visit to install our new tv and home theater system.

My repairman was great, knew exactly what the issue involved and how to resolve. He was most courteous and professional

Very professional two person team. Lead person very understanding. (other person quiet, also nice. Lead person identified the problem quickly. He instructed me how to navigate the system

He fixed the issue. This technician is great. He is very prophessional and takes his work seriously

The team were Very knowledgeable and professional explain in detail where l could understand. I would recommend this Best Buy Geek Squad.