Customer Ratings & Reviews

Very helpful. After some investigation of my cable/AV receiver connections, they were able to correct the problem. Very friendly

Agent reconnected our TV so that we had sound and picture quickly when our cable provider could not get it done.

Agent resolved a problem we were having with the volume on our TV. It was resolved in about 15 minutes.

While I would much have preferred not to have needed service, the experience was terrific

Went in to buy a cable, Was approached by an associate who helped me, and I was in an out in 10 minutes

Technicians came out and quickly replaced the ice maker in our new LG fridge. The ice maker burned out after a couple of months. Very helpful and knowledgeable.

They were good at the way they went about the things that they did. But it was me that messed up the hand holding control

Total tech is a great service. Tech on the phone was very polite an patient, walked me through the whole process of getting my printer pairing with my computer.

Excellent patient service; explained not only what was wrong but suggested products that may suit our needs better while giving us real Help and pointers

Austin & Bryce have both been out to our home for troubleshooting. Always polite and explain how to use the devices.

When I have trouble, Mike B help me out and explain the problem with me.

I went to the best buy on halsted in Homewood I bought a washer and dryer. Delivery day went well except the dryer had dents in it. I was given the option to have it installed and having a replacement sent. I took that option. Fast forward to the new delivery day. The delivery driver comes in pulls the installed dryer out and states I can’t reinstall the new dryer. I ask why he states per policy gas line does not mesh with the cord and states it should have never been installed. Mind you i had a dryer before and had no issues with the line. I then state how can best buy have a policy that 1 person chose to ignore and 1 chose to in force in this case. The delivery driver then tell me that bestbuy contracts out to 2 companies he then fix his mouth to say the first delivery company must have been trying to get my phone number that’s probably why they installed it. That comment was sexus and made me very uncomfortable. He then take my perfectly working dryer uninstalled it take it out then leave the new one in the middle of the room. I asked if u wasnt going to install it WHY WOULD YOU TAKE THE OTHER ONE APART??? He doesnt say anything just walks out my door. Fast forward to me speaking to a manager who said they would force me on the schedule for installment. Of course that didnt happen. Long story short I had a perfectly working dryer at first now I have one sitting in the middle of my floor and after the driver made a sexual inappropriate assumption regarding the first installers. This is unacceptable Now I have to pay a family member to sit and wait for installers tomorrow. Also bestbuy can not assure that the same company will not come AS THEY CANT HAND PICK COMPANIES. Which if the same company comes I will have the same problem with them not installing my dryer. This issue hasnt been resolved and im left feeling some type of way regarding the delivery guy comment

Agent arrived on time , quickly identified my problem and fixed it leaving me with a page of printer access for future issues.

The agents transferred data from old to new computer and step up the new computer, explaining as they worked. Also, they allowed me to work with new computer and printer before leaving.

JEROME was through w. My 10 year old Laptop. friendly, gave good advice. Spend a good amount of time so appeared to be thorough in cleaning it up, clearing CACHE, etc.

Bill was wonderful He spent 1 1/2 hours at my house troubleshooting our modem just to find out that it was the second bad modem we purchased.

Installed TV, connected to several devices and went over how to do instructions. Pleased with the product and the services.

These geeks really know what they're going, so much that they could explain while they went along putting our system together.

The agents diagnosed and set up my theatre, they were professional knew the equipment, and was absolutely knowledgeable, and a true pleasure to work with

The agent solve the problem with my connection to my TV.