Customer Ratings & Reviews

The service techs were great. It did take approximately 2 weeks to receive the part to fix a 4 month old 77 inch LG Oled tv.

Geek squad rep resolved our TV remote issues and opened up a whole host of other features of our Best Buy sound system and video system. He and his partner were great!

The agents reviewed the issues with my TV and offered alternatives for me to consider

Every Geek Squad visit I have had has been worthwhile. They are always friendly and very knowledgeable!

Johnny responded on time and quickly assessed the problem. He went through the corrective process with me and answered all my questions.

Excellent service as always. Dylan with the Geek Squad solved the problem quickly and explained the problem well.

Wife and I bought a laptop today. We were very please to have had Mr. J. Thomas. Well knowledgeable, pleasant and friendly. Customer service was provided to us throughout our process of the purchase.

My TV was delivered and installed recently. Very soon afterwards I noticed it had a defect. It was a relatively minor defect that could have been resolved with a 5 minute call to the store of purchase. That is impossible. Instead you are directed to a foreign based customer service line. At various times I was on hold for over 80 minutes. What was a minor issue became a major point of irritation. Please wait, we are experiencing high call volume. The in-store experience is pleasant. Personnel seem reasonably knowledgeable. But heaven help you should you need to call the store back. Why do corporations feel fit to direct everyone into their 1-800 number?

These professionals went above and beyond in dealing with my case. The interaction was genuine, considerate, and friendly.

I had someone from Best Buy come out to do some work on my TV and he did an excellent job and was prompt and I was very pleased.

Fast response! Troubleshooting knowledge reliability. Assurance if follow up required this will be top priority

The agents quickly repaired a minor problem with an app on the smart TV. As they did so they explained what they were doing.

Technician was able to identify the problem and recommended a solution

The tec. that had a few ideas to fix my problem and his card if the problem come back, seems he was about to fix it for good.

Always the best services. Professional, knowledgeable and expert at what they do. Zack did a great job diagnosing and fixing the problem.

The agents hooked up Roku on TV’s and showed me how to get UTube Tv - very polite , professional and explained everything in detail

Needed help with the receiver to my surround sound. From the customer service to the technicians that came to my home, everyone was knowledgeable and very helpful

Stephen was fantastic. Got all issues lined out. Highly recommend him and Best Buy.

They did a fabulous job. They helped with our connection issues- it was a complicated process! They were professional, pleasant and personable.

Very knowledgeable technicians ! Would of been nice to let me know they were coming ! The reason for the high marks I want the same support to happen to you… Good luck