Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
5+ Star Service! Especially Angela Wass WOW!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and knowledgeable technicians! Especially Angie, she went above & beyond… I can’t thank her enough ❗️
I would recommend this to a friendRated 5 out of 5 stars
Geek squad helped a lot!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional, on time and fixed my issue!! Spent the time needed to make me feel comfortable too.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents are friendly, fast, and helpful! I’m so grateful for their service!
I would recommend this to a friendRated 5 out of 5 stars
TVrepair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad's ability to quickly assess and resolve issues is only surpassed by their professionalism.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad tech Destin was amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Destin was the tech that came out to service my tv and he was great. He was very informative and professional. Thanks so much
I would recommend this to a friendRated 5 out of 5 stars
Set up hedphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up headphones. Knowledgeable and friendly. Very good experience. Geeks are always a great choice.
I would recommend this to a friendRated 5 out of 5 stars
Professional and Personable Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents dealt with issues regarding my new Arlo camera system. Agent Sixto was monumental in resolving problems and placing system back into proper working order.
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad couldn't get her to turn TV on.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa won't turn the TV on. She will do everything else. Built-in Alexa: don't believe it.
No, I would not recommend this to a friendRated 4 out of 5 stars
He tried
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got Aphasia and can't write for long but I got to say he tried to fixed but the TV mother boat was fry.
I would recommend this to a friendRated 3 out of 5 stars
Used to be good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to be very good, but after a recent issue, they appeared to be uninterested in helping solve the issue. Service has dropped dramatically in the last few years. I have started buying more product through Crutchfield, who is the customer service leader. Please go back to customer service Best Buy
No, I would not recommend this to a friendRated 5 out of 5 stars
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daniel is and is always very helpful and very knowledgeable in this field
I would recommend this to a friendRated 5 out of 5 stars
installation /operating instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daniel Padilla, did a great job! Explained everything to my wife, in such a manner, there were no questions!
I would recommend this to a friendRated 5 out of 5 stars
Geek technician solved our TV issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician handled several TV and TV remote issues successfully. His explanations were clear and he got the results we hoped for. Highly recommend this service.
I would recommend this to a friendRated 5 out of 5 stars
Went the extrs mile.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed problem Accessed another problem, helped order what i needed and scheduled another appointment to set it up.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Rocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team is super friendly and accommodating and they really know what they are doing (coming from a certified tech geek)
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech diagnosed the issue and corrected the issue to my satisfaction. Very pleased with the tech's knowledge and professionalism.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad superstar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our tech was amazing! She stuck with it until the complicated problem was resolved.
I would recommend this to a friendRated 5 out of 5 stars
Geek Sqaud fixed problem with keyboard.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional, polite, friendly and competent service man. Solved all my problems.
I would recommend this to a friendRated 5 out of 5 stars
Fast and efficient service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both agents set up Wi-Fi to our tv, computer and printer. They were efficient, friendly and very knowledgeable!
I would recommend this to a friendRated 5 out of 5 stars
In a Word, EXCELLENT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The excellent service was provided through knowledge, experience, understanding, and excellent people-skills.
I would recommend this to a friend