Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Roland worked his magic !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Roland conquered the issues !! Did a great job!! He figured out the issue and fixed it !!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got right to the problem and fixed it,asked if there was any other problem he could look at
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was amazed how quickly the agent got my TV up and running. They really know their business.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad in seconds had remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In seconds the agent had my google chromecast remote hooked up to my sound bar instead of my tv sound
I would recommend this to a friend Rated 5 out of 5 stars
HD antenna install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this sounds like an easy install but I had Best Buy install 7 new TV's for me but one TV I had still at home was going to be used for getting 1 local channel that was not available thru my Apple TV/Direct TV settings. Sounds like an easy install with a HD antenna. Well I could not get it to receive any channels. The Best Buy rep figured out the issue with a setting built in on the TV and got it to work. I never would've gotten that figured out. He was in and out within 1/2 hour. Gret job.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Problem fixers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fixed the problem, friendly and efficient. Very grateful for the Geek squad help
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad installed sound bar to SONOS stereo.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed the sound bar and connected it to our SONOS stereo system. It works great and we have stereo music in our house.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Gentleman polite, knowledgeable, personable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewed how to turn on with remote. Also TV remote vs cable remote. Also connected my printer to my smartphone which took some time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love the Geek Squad program
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gabe is terrific. He's been to my home several times for various things related to my TV's. He is always professional and efficient
I would recommend this to a friend Rated 5 out of 5 stars
Sonos Sound System not linking to Samasung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos sound system was not linking to samsung TV. Technician knew instantly what the problem was and fixed it. Only complaint is that the fix was so easy and simple relative to what I paid but still worth the Money.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad fixed my new home theater remote.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Jesse came out and did a great job as always. He found the problem with my remote and I have had no other issues since.
I would recommend this to a friend Rated 5 out of 5 stars
Geek solved our problem in 2 minutes or less.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great job explaining nontech people. We were informed we didn't have enough bytes coming in to cover all our devices.
I would recommend this to a friendRated 5 out of 5 stars
TV audio sound system issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician (Michael) arrived at the appointed time. I was having issues with my television audio as it would not function through my sound system. After explaining the issue to him, he was able to fix the problem for me quickly. He also explained what he was doing while troubleshooting the issue. I am very happy and would recommend Michael's services to anyone! He's a very nice person!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Speaker bar problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech fixed a speaker bar problem. He quickly assessed the situation and provided a solution for me.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Quick Diagnosis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent diagnosed the problem, made appropriate adjustments, and had us back online in no time.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad Excellent Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were simply amazing. Not only did they fix my problem, they improved the system. It doesn't get much better than that.
I would recommend this to a friend Rated 5 out of 5 stars
Geek squad made my TVs perform better.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent checked out my TV and got it performing normally. He also recommended an upgrade which would enhance the performance of all myTVs.
I would recommend this to a friendRated 5 out of 5 stars
Thank you Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steve was very professional and paid attention to my needs. I appreciate his expert advice. I will ask for him the next time I need the Geek Squad.
I would recommend this to a friend- Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Greek Squad Efficiency.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent identified the problem and fixed it rightaway.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
mr.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they fixed all my problems wer prompt and polite would recommend
I would recommend this to a friend