Customer Ratings & Reviews

Agent was outstanding. Quick problem solve. Was able to get system up and running in media room.

What was a very complicated problem with my Sonos speaker system was resolved by your very patient and capable technician. Thanks again!

Zel is the best: knowledgeable, professional, friendly, and overall pleasure to deal with. He is consistent with all of these qualities!

I had a problem with removing the close caption on my tv. The Geek Squad knew just what to do with a few minutes. Thanks a lot!!!

The agents resolved a problem I had with a sound bar that was not perfectly synced with video. They were professional, courteous and effective.

The Geek Squad is a wonderful service. They are very responsive and helpful in installing our new tv and showing us how to use it!

appointment was too far out. On phone help gave work around until appt. 10 days later. Geek was very good.

Agent installed my Denon receiver and explained how I could use it to get the best use out of it

It was easy to make appointment. The tech did a good job. Quick and good work.

Always great service from Derek. He did some reprogramming and fine tuning. Then fixed the tv mounting. Always courteous and professional

The agents performed excellent service and technical advice.

no need for the geek squad, I cancelled. when I ran into trouble a hotline with the vendor is free and they set up the printer

The agents solved the problem quickly. Also, they were on schedule, polite & courteous.

I had a very frustrating experience with Best Buy and Geek Squad. I made an appointment over the phone for 11am on a Tuesday morning in order to get my laptop battery replaced; however, when I arrived at the store for my appointment, I was told that the store employees wouldn't be in until 12pm due to a big snowstorm the day before. Unhelpfully, no one had called me to let me know of this change. I therefore had to return home and go back out again, which was a waste of my time. When I got to the store, the Geek Squad representative I spoke to was in fact very helpful. I left my laptop with her and she said that I would get a call later that day to let me know when I could pick it up. As it turned out, though, I did not get a call that day, which was aggravating since I needed my laptop back as quickly as possible so I could complete some work coming due. I finally called Best Buy at 12pm the next day and spoke to someone who said my laptop was ready and that I could come in to pick it up; incidentally, I got an email from Geek Squad shortly after this to let me know the same information. Later, the Geek Squad representative who gave me back my laptop noted that while the new battery was functioning properly, my charger was loose in the charger port and therefore not functioning consistently. He said that under my Geek Squad service plan, I could get a new charger for free, and gave me a phone number to call. However, when I called this number, the person I spoke to said that my plan actually did not cover replacement parts, so I could not get a new battery for free. This was obviously frustrating as well since I expected to not have to pay for a new charger. All told, my experience was far from seamless and indeed featured numerous miscues on the part of Best Buy and Geek Squad. I am grateful that my battery has been replaced but wish that getting this accomplished had not been such a hassle.

Great sound system! This unit has bluetooth rear speakers that really add another level of sound.

The service staff were really great !!! They knew their stuff and were friendly and helpful. great job.

Good attention, detail inspection and courtesy of agents at home.

The agent completed an assessment of my WIFI capabilities for my six TV sets and provided recommendations

Well done. Quickly diagnosed and fixed. Showed me a source of potential future problems on old equipment.

Easy to talk to. Listened and understood the problem. Got the appropriate team to examine and explain my options.