Customer Ratings & Reviews

The agents checked and rechecked all connections and equipment

Checked out our router and internet function. Gave us excellent recommendations for a more effective service.

Solved a recurring problem by correctly identifying it and getting the right person to the house to resolve it permanently

The agents came out, and were receptive to what my problems were. They listened and worked it out for me!

TECH READJUSTED THE MODEM GOT SERVICE BACK AND THE QUALITY OF THE TV

I received professional, friendly service. I highly recommend Geek Squad service..

Ben was very helpful. He is an asset to the Geek Squad. Thank you, Ben

I bought a gaming pc from Best Buy today and the customer service from Ben was fantastic. Professional, friendly, and helpful.

The agents mounted my TV and it worked for two days. Cox came out and said it is the Bose receiver.

Even though they could not fix the issue they both tried to find the answer

Always helpful and patient when dealing with those less tech savvy. Good people!

They come out and fixed my husbands tv and the week before I had the computer guys here for my computer. Both times the were GREAT

I have used the Geek Squad service for many years and feel secure when I need them to resolve a problem.

Best Buy is horrible and I literally never want to buy anything from the store again!!!! I purchased a $1600.00 refrigerator had it delivered and literally within a few days it had cooling issues. Allen geek squad and was told they couldn’t send someone out for 3 weeks and maybe I should contact the manufacturer. Felt with manufacturers and it’s was going to be a month and a half before someone could come and look at it. Let it go but then it happened again and again to where I had to keep replacing my food because it would spoil. I contacted geek squad again only this time they said they couldn’t send anyone out because they didn’t have anyone that could work on the type of refrigerator I purchased. Went to the store to return and pick out completely different refrigerator. Associate said I would have it in 4 days but to call customer service to see if they could deliver sooner and ended up finding out the associate scheduled my delivery for October. The soonest they could deliver was Tuesday but to go to the store since you can’t call Best Buy stores and speak to a manager and that they have the option to override deliveries. Did that and was basically disregarded and my refrigerator has done the same thing again and I had to go purchase more groceries once again. They do not care about their customers and stick to a script when handling their calls. The fact that they say there is nothing they can do is ridiculous. Anybody who has worked retail or customer service knows there is always a way to help a customer but noooooo not with Best Buy. Oh and don’t ever show anger with customer service because they will hang up on you every time I spent 2 hours on hold because they kept hanging up on me.

We were having trouble syncing the sound with the picture and the geek squad got the job done.

Professional and knowledgeable. technicians located the problem which was complicated. Very happy with their work

Megan is excellent!!! She is very knowledgeable and willing to answer questions

Very professional and friendly. Knowledgeable and courteous

The service was great. The troubleshooting identified defective graphic card in PS/3. Thank you.

Matthew & Bruce did a great job in resolving my Soundbar problem. Thanks for doing a great job.