Customer Ratings & Reviews

I was amazed how quickly the agent got my TV up and running. They really know their business.

The agent removed my old tv and mounted my new tv with the appropriate components and explained the operation, function and features.

The Tech was very good in taking care of the problem and explaining what was going on to get it taken care of.

Electrical work!! Reprogramming the TV and sound bar

He did a great job. Explained the problems and made sure we understood how to operate the system.

Our WiFi had been very unreliable with various devices disconnecting frequently. The tech troubleshooted the issue immediately and provided reasonable, cost effective options. We now have a great setup that hasn’t failed us yet!

There were two agents that showed up to attend to our problem, and they were earlier than originally scheduled. They had called ahead and let us know that they could be here early and were here exactly when they said they would be. Furthermore they were able to diagnose and correct the problem in only a half hour or so. We are completely satisfied with their corrective action and appreciate them keeping us informed as to what they were doing and why as they worked the problem toward resolution. Thoroughly professional service for absolute sure.

Excellent! The Geek spent 15 minutes with it and solved the problem then showed us what to do if it happened again.

They guys came in and succeeded where i failed miserably twice. Professional and thorough pretty pleased with their work.

The agent did the same thing he did the first time, rurn the surround sound back on. I wanted the system replaced because that was the SECOND time it went out, but was told by a representative on the phone it has to be serviced three times! Ridiculous! No one has time to keep making appointments for repair!!!

The first two guys set the sound of the home theater system we recently purchased, but didn't show us how to do the adjusting, and what they did just wasn't satisfactory. Justin, who came for the re-do was terrific! He was informative, patient, and knowledgeable, and I would hope if I needed help that I would get him again.

I left my Lenovo Yoga 910 for repair because the charging port stopped working, in the end the device was not reparable, I guess it's too old and they couldn't find the parts for it, which is totally fine. I understand that part. The issues are: Problem 1: when I went to pick it up, the Geek Squad staff was going to hand just the laptop without its charger. If I hadn't "reminded" him to give back the charger he wouldn't have given it back to me. Problem 2: The charger I got back was NOT the charger that originally came with the laptop, but I only noticed it after I got back home. I got a bulkier charger. Why can't they keep the laptop and its charger together, they clearly labeled the laptop before shipping it for repair, but probably the charger was not labeled. I'm the one that has to keep track of that? No. Can't they put everything inside a box or something to make sure accessories don't go missing? I'm not going back to Best Buy so they can try to find the correct charger. Waste of time. PS: The correct charger should have been the one with the white background. (right side)

The geek squad is a very knowledgeable and helpful. We love our geek squad total tech.

In seconds the agent had my google chromecast remote hooked up to my sound bar instead of my tv sound

We had purchased a new receiver to connect all our audio/video equipment with our speaker system & soon realized we were in over our ability. So, a call for Geek Squad help was made. And that turned out to be fantastic! He surveyed what we had done & quickly proceeded to make it all work correctly. He answered all our questions & made sure everything worked before he left. We cannot thank him enough! Now TV, DVD, cassette, CD, radio, & record player all give us sound through our favorite old speakers.

Kyle provided excellent service. Was very detailed in his explanations, but spoke in words we understood. Was very knowledgeable on the topic. Was clearly interested in making sure our problem was resolved. He succeeded.

The agent diagnosed the problem, made appropriate adjustments, and had us back online in no time.

The Geek Squad inhouse person was accompanied by two individuals. He was very thorough and helped solve several problems in addition to the one he was called to fix.

Soundbar set up to my satisfaction (I did feel that I shouldn't have been charged for the instillation of the soundbar as I originally paid the instillation charge of $99.00 and the soundbar which was covered under warranty had to be sent back for repair) Being a best buy member I felt that this fee should have been waived

canceled service as store we visit was closed for remodeling was going to take about 2 weeks for them to be able to come out to look at TV to even see if it could be repaired. So we decided to just purchase new one. and would of taken about 2 weeks for them to come out to set it up we did that too. They were backed no as no in store activity was allowed. Otherwise they have great service.