Customer Ratings & Reviews

adjust tv settings and instruction on how to adjust other channels

The person was on time, skilled, neat and thorough.

blake and the rest of the geek squad are always on their game. they never disappoint!

The agent was very professional and asked detailed questions pertaining to positioning of the wall mounted LED HDTV.

He made adjustments to my tv and remote. I was very satisfied with the outcome.

Computer fan replaced. Great diagnosis and repair of my slow computer.

The agent knew exactly what to do to fix my sound bar. It didn’t take him long

This mesh network has improved my Wi-Fi. Good locations selected.

The Geek Squad is the best ever support group. They are always on point.

Agents expertly diagnosed problem and made appropriate changes to system.

Geek installed my Mounted TV, but I don't think he checked connection to other items..

Tommy was very helpful and took care of our cameras..he is very knowledgeable.

they were very proffetional and got my devices set to work the way i wanted them to

Jonathan is absolutely the best! Helped us with new tv and soundbar setup!

Great service. Answered all our questions. Very thorough.

I've had the absolute worst customer service experience in my life dealing with my recent appliance purchase from Best Buy!! I purchased an LG dishwasher that was delivered on 10/05/20. When the item arrived, the installers charged me an additional $175 to put in a new cutoff valve as they said the one for my old dishwasher would not fit. Mind you, the installation of the new hose and cutoff valve took less than 10 minutes. Following the installation, I noticed that the dishwasher was not fully completing the cycles, leaving the dishes with soap residue; and not draining the water in the bottom of the tub. I was then forced to call LG to make a repair/troubleshooting warranty claim appointment as I missed the Best Buy return window. When LG came out, they determined that the dishwasher had been improperly installed and that I needed to have Best Buy send a contractor back out to fix the installation. I have now called Best Buy Customer Service at least 6 times with NO RESOLUTION to this issue. I was informed that unfortunately there is no repair appointment availability at this time and that the matter needed to be escalated to see when an installer could be dispatched. In the meantime, I'm stuck with a dishwasher that does not work properly.... I have escalated the issue to a Manager within the call center (Evana) who advised me on Saturday, December 5th that I would receive a call from her either Sunday December 6th, or Tuesday, December 8th; however, I never received a call. All in all, this experience has been extremely exhausting and inconveniencing, and I seriously doubt I will ever purchase an appliance (or any other electronic) from Best Buy again.

Simple problem fixed without making me feel like an idiot.

The agent explained the best options for using my smart tv

The Geek Squad connected my tv to streaming services

Communication was great but my problem was not solved