Customer Ratings & Reviews

Robert Carter is top notch. Very knowledgeable and on time.

Will is the best Geek Squad tech ever! I can text him with any question and he always replies.

Very knowledgeable answered and explained all my concerns

Love this service. Tech comes put & get the job done. They know their stuff

Fantastic service! The Geek Squad service representative was courteous and professional.

The agents were amazing! Fast, knowledgable and helpful

Agent were super helpful, and made the whole process feel smooth. Great guys

Very professional and found the problem and fixed it. Very satisfied with the service.

The agents were fantastic. Did not take them long to come up with a solution to my problem.

I have only used this 3 times. But it paid for itself.

Great service and abilities were outstanding and corrective action was taken.

Trouble shooter knew exactly what was wrong with my channel block.

Agents were knowledgeable and helpful and quickly resolved my problem

Great service once I was able to get someone out. The tech was very knowledgeable and respectful.

The agent took my laptop an had my up an running by the time I was done looking at a few things in the store

Reconnected TV and reset TV channels and bedroom boxes

Appointment was quick. Tech was knowledgeable, very helpful, and friendly. Resolved problems.

The Total Tech rep found a way to get normal sound from Netflix.

I would give Best Buy a negative rating, however it does not allow it. I purchased a 75 inch Sony Bravia TV 3 1/2 years ago. The TV now has a black screen. It appears it is a defect of the Android TV's that Sony built. I spent almost 2 hours today on the phone with Best Buy customer service attempting to get a Geek Squad technician to my house to give me an estimate on the cost of repair. After getting transfer from Asia to India to South Carolina, back to India and then somewhere else, I was told it would cost $99 to have the technician come to the house and then give me a range. They were going to schedule the appointment when the call was disconnected. I did not get a return phone call. I called back later in the day and got someone in Central America. I explained that I did not have a service agreement on a TV over 42 inches and I needed to schedule a service appointment for someone to come out. The person had to ask all of the same questions all over again without listening to anything I said. She then said I had to enter into a contract for $199 before anyone would come out.

Helpful and efficient. Great experience, he came punctually and corrected the problem.