Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content
No content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Home Theater Troubleshooting Service.

Home Theater Troubleshooting Service

SKU:
7716527
Highly rated by customers for:
See Details

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 451 Showing 9,001-9,020 of 9,590 reviews

  • instruction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on time and solved my problem very quickly.

    I would recommend this to a friend

  • Geek Squad connected my TV to my sound system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik Koehler was excellent. He is very knowledgeable and creative.

    I would recommend this to a friend

  • question what are you asking for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service- very helpful and patient in answering questions

    I would recommend this to a friend

  • New samsung galaxy tablet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent setvice. Verty helpful. Answered questions I had

    I would recommend this to a friend

  • Geek Squad set up a home visit appointment.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The telephone contact to resolve a problem and set up an appointment for a home visit was superb.

    I would recommend this to a friend

  • Technical support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people who came out to fix my computer and camera's

    I would recommend this to a friend

  • Sad about the tv, but they were great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were informative and great to talk to. They were early

    I would recommend this to a friend

  • TV Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was very nice and patient with me.

    I would recommend this to a friend

  • Above and beyond what they had to do.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and did a clean job to get the material.

    I would recommend this to a friend

  • informative

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent Mannie fixed our sound system and also helped get new boxes from comcast. agent was great

    I would recommend this to a friend

  • Best of the Best!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service Staff!! Well Trained and performed everything requested.

    I would recommend this to a friend

  • professional clean

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great team to deal with guys made sure no mess no dirt very friendly

    I would recommend this to a friend

  • Geek Squad provided outstanding service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agents were very knowledgeable and courteous and set up my new TV seamlessly.

    I would recommend this to a friend

  • Geek squad DVD / TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed us how to connect our DVD to our Roku tv.

    I would recommend this to a friend

  • The Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installer from the Geek Squad.The service installer wea excellent he knew what he was doing

    I would recommend this to a friend

  • Geek Squad installed my tv quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed and set up my television explained how to operate it.

    I would recommend this to a friend

  • Geek squad fixed the home theater

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and explained the work

    I would recommend this to a friend

  • Patio TV Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dillon was great and was very helpful ad understanding.

    I would recommend this to a friend

  • Horrible customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a shame that you can't give zero stars. I ordered a dryer with installation June 29, 2021 which was scheduled for delivery on July 6th between 12-8pm. I'm so glad I took the time off from work for a NO call NO show, absolutely horrible! So, I call customer service and wait an hour to get someone only to get disconnected when they placed me on hold. I then call back and this time enter for a call back. Once I received the call back, I waited another 10 minutes for someone to answer. I then explained my situation only for the lady to say she needs to send me to another department. I then waited 30 minutes on hold for another woman to tell me she doesn't think the dryer was in stock. Okay, so if the dryer was never in stock, do you think maybe someone could of called and let me know so I didn't stare out the window all day like a puppy in a window? Worst customer service ever. I have 4 kids and they love electronics, too bad we'll never set foot in a Best Buy again.

    No, I would not recommend this to a friend

  • Quick Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick install, made sure everything was working before he left.

    I would recommend this to a friend
Page 451, Showing 9,001-9,020 of 9,590 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.