Customer Ratings & Reviews

Knowledge of both geek squad guys were great in reset of my logtec remote to my home theater system

They guys came in and succeeded where i failed miserably twice. Professional and thorough pretty pleased with their work.

We're extremely pleased with the support of the Geek Squad in diagnosing the problem with our sound system, and then making slight "tweeks" to improve the quality and balance the sound to match our room. Greatly appreciated! Quick service and they relayed where we could find additional options in the software. Thanks!!

The agent removed my old tv and mounted my new tv with the appropriate components and explained the operation, function and features.

Jesse was on time and professional. I have worked with Jesse before and was glad to have him do this work. There were some issues connecting new receiver with some of my older components. It is working but sound could be better. Jesse worked diligently trying to correct. He is going to do some research and see what options are available. He will be getting back to me next week.

The technician was knowledgeable and helped us find a solution to our problem.

The agent showed me how to plug in my sound bar. And I went out and got the correct cord. Man! My TV now works great - like it's brand new!

As usual, a problem I had sweated over was fixed in less than 90 minutes........still haven't beat your record 15 minutes

Troubleshooting Bose Soundbar & Sony TV, Everything works great, thank you

We had purchased a new receiver to connect all our audio/video equipment with our speaker system & soon realized we were in over our ability. So, a call for Geek Squad help was made. And that turned out to be fantastic! He surveyed what we had done & quickly proceeded to make it all work correctly. He answered all our questions & made sure everything worked before he left. We cannot thank him enough! Now TV, DVD, cassette, CD, radio, & record player all give us sound through our favorite old speakers.

The two agents were very knowledgeable and detailed in their search for any possible issues or problems. The servicemen also gave an overview of the details of the TV and speakers. Answered all my questions and did not rush in their overview.

In-home service team has been great. Lead time to get them in (55 miles from store, rural area) is insane. Had to wait minimum of 30 days from order on every occasion. Not impressed with the level of product knowledge or problem-solving abilities of the phone-based Geek Squad, however. Excessive transfers to other people, inaccurate transfers, repetitive requests on each transfer for the basic verification, long wait times, etc, until I could finally reach someone who could work through the issues with me.

showed up on time fixed the problem very fast and asked me if anything he can help with he's job was done very quick thank you GeekSquad great service

I had tried tech support on-line to solve problem, but not successful. Tech support came to home and took care of the problem. Very efficient and knowledgeable.

The techs that came out were great and took care of my issues quickly and correctly. Great job Geek Squad!!

The agents set up my mesh net system and trouble diagnosed problems with the surround sound system

An excellent job. Stayed until everything was perfect.

There were two agents that showed up to attend to our problem, and they were earlier than originally scheduled. They had called ahead and let us know that they could be here early and were here exactly when they said they would be. Furthermore they were able to diagnose and correct the problem in only a half hour or so. We are completely satisfied with their corrective action and appreciate them keeping us informed as to what they were doing and why as they worked the problem toward resolution. Thoroughly professional service for absolute sure.

The agents quickly identified issue with picture on screen. Made adjustments and issue resolved.

The agents helped us determine the problem with our set up and offered a reasonable solution which was affordable. They were very professional, polite and thorough in the set up.