Customer Ratings & Reviews

I bought an open box tv that was listed as excellent. It was an $18 discount and I bought a 2 year warranty for 39.99. (If I didn't buy the warranty I was told there could be no return). When I received the 50" tv the legs to the tv did not fit. I asked for new legs but was told that Best Buy wasn't able to do that and that I need to return the whole unit. I even asked if they could just bring me a new unit when they picked the open box one up. I was told they couldn't do that. I returned the unit and they received the tv on 3/8/22. I called today to see when my money would be refunded and was told 45 days. That is the end of April. No more Best Buy. I learned my lesson

Hands down the worst customer service experience I have ever had. No way to connect to my local store and the lady who answered for the national Best Buy first hung up on me because she didn’t know what she was doing then when I called back she proceeded to give me attitude and did not help what so ever. Absolutely disappointed with everything about their customer service.

Ten days ago I booked for $2k electronics to be delivered / installed today. My account showed the appointment . Received 4 e mails confirming appointment. Took day off work .I called Total tech support 3 hours into delivery window and they confirmed appointment still scheduled. At end of delivery window I called again only to be told that the appointment had been cancelled 10 days ago and needed to be rescheduled!!!! This is shambolic treatment of a loyal BB customer. I have now lost complete confidence in the organisation and wished I hadn’t wasted my money buying Total Tech.

Agent could connect the Karaoke but without sound on the microphone.

Deserved 0 star rating. Ordered laptop, 1 hour later I got email saying getting ready for your order. And 3 plus hours later, my order is canceled( no reason was mentioned why). Wanted to know why my order was canceled, I reached out to customer service representative, after 1 hour and 15 mins hold. They said because they were out of that product, that why they canceled my order and they charged me. The amount will be refund me after 5 days or it may take longer. I question, if they didn’t have the product how they let me buy online or how my order went through? They just robbed people money and waste others time. By the way their customer service is very rude and they don’t know how to talk. Never buy product from here. Really disappointed how they handled the situation.

We expected the agent to diagnose our TV problem (TV shutting down and coming back on intermittently) and offer a solution. Instead, he went through a few settings on the TV and said he thought it was a power supply board in the TV. He told us to call a service number to find out what the cost would be to repair/replace the board so we could decide whether to repair or replace the TV. The number he gave said there was not the way it worked. We should have received that information at the time of the visit. Extremely disappointed. This was the second service "failure" we've encountered since being a member since March 2023.

Best Buy is the most awful company ever! Had a brand new tv delivered today while it looks like the box was open come to find out it’s missing the screws to my tv! Called customer service 4 times the rep had the nerve to tell me to go buy the screws! Aren’t the screws suppose to come with a brand new tv! And they want offer me a $10 gift card lmao. They can keep their $10! I’ll never buy from Best Buy again! And I had to choose one star if I could I wouldn’t have given any stars!

This was my first time in Best Buy in 3 years due to very poor customer nonservice 3 years ago. Yesterday, after waiting on hold 15 minutes, I gave up the phone and drove 30 minutes one way just to be told in 15 seconds that they didn't work on my phone. I refused to buy a new one from them because this terrible service (not answering the phone) cost me 1 hour round trip to go into their store in this pandemic for nothing. It will be much longer than 3 years next time. I can get whatever I want online - and it will not be ordered from Best Buy. The appropriate star rating is 0 stars as their customer service is non existent.

I bought a new macbook air m1 and it started hanging just after 3-4 days. Screen would freeze and function keys won't work. I tried reinstalling the OS and it didn't work. Now they won't exchange/return the product and the customer care won't even escalate it. I bought it during holidays and every retailer provides 1 month return policy during this period. Please be very careful , their returns policy is very bad. Also, When i told the technical problem to tech squad , the first response was about selling a "wonderful" insurance policy.

Unless you plan on purchasing a Geek Squad with ANYTHING that you buy from Best Buy DON'T DO IT!! Every device I've purchased from here has had complications. I didn't go with a tech plan for my recent purchase of a Pixel 4a and I've had nothing but problems after the 15 day return window. They said I could return it to google within 1 year warranty, but that is almost impossible to do as they couldn't even give me the contact info to do that. I WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN!!

Been a best buy customer for years, but the current situation just is mind boggling. Placed an online order on 6/27, and without notifying me, it was cancelled by the system on 6/28....but the best part is, they did not cancel the parts that go with what I purchased. The only reason I found out about anything at all, is because of my statement. The person on customer service was NOT HELPFUL at all. My last purchase at Best Buy for a VERY LONG TIME.

worst company ever. you can never get through to them, I'm not happy. after filling a claim on a stolen phone and my card was charged I am yet to receive any update on the status of my claim. no email, no phone call. have been trying to reach the claims department for the past 2 days and after being put on hold for 30 minuets of the time i really do not have to spear, you get disconnected. then you have to start the frustrating process all over again. if your lucky to get to the department you need,

York, PA sore. Terrible customer service. I purchased a new Samsung tablet and asked about options for screen protectors. I was told they don't carry any and to go to Amazon instead before I was able to point to the sales person that there was one on the shelf. Then when I went to have the geek squad install it, they had me wait for an hour. They had done it within minutes but left it sitting in the back room and never checked with me. I will not return. I will do what their manager said and use Amazon instead.

This is the worst customer service I’ve ever seen in my entire life these people are very rude when you ask for help on the phone. I spent almost 3000 dollars on a refrigerator that I ordered 4 times and the guys delivering came up with excuses and never wanted to bring up my refrigerator, they even lied to us about the fridge being too big and saying that they measured it, then I measured the space and it was perfect for it to fit. EVERY SINGLE TIME IT WAS AN EXCUSE TO NOT BRING IT UP! THESE GUYS DO NOT WANT TO DO THEIR JOB! PLEASE WHATEVER YOU DO DO NOT ORDER FROM BEST BUY ONLINE!

I’ve been a customers for years. Never had an issue with the geek squad. I decided to buy some appliances with warranties. The third party company they use is a joke. So far 2 no shows and still trying to get another appt. they had no problem taking my money for these warranties but it’s almost a month that I’ve been trying to get someone to come fix my microwave. I lost 2 days pay so I could be at home for these no shows. Such a disgrace. Do not purchase an appliance at Best Buy. It’s not worth the aggravation.

I purchased a TV from Bets Buy. A few motnhs later I noticed a $20/moth charge from BestBuy for Philo. I have never heard or used Philio. Calling up several times I am told they cannot refund the charges, it is a special group and first two time the phone drops. On 3rd attempt (plus e-mails), I finally get someone who basically says tough luck, whether I seen or used the product makes no difference. I did mentioned Best Buy geek squad agreed I did not sign p ever to use the service. He claims I did sign up for it as a recurring $20/moth charge. WHich is not the case; how is this legal?

Customer service has really gone down the drain. I spent thousands on new appliances with BB recently and needed a few simple changes made (price match, item substitutation). Both chats took upwards of an hour and one ended up being a total waste of time without resolving anything. The reps are either incompetent or and probably overworked. I really want to cancel the order and buy through RC Willey but I'm sure that will take several more hours of my time. Bestbuy, you're doing it wrong and it's sad because I've spent tens of thousands with you over the years. I will be shopping elsewhere in the future.

WOW Just had the worst customer service from Best Buy. Ordered a TV on line. Arrived damaged. No big deal they’ll make it right. Problem. All calls directed to a call center. No dialog with the store itself. I don’t mind driving in to replace it. Would have liked confirmation they have the model. I’ll get this taken care of but I’ll never be a Best Buy customer again.

I had a Universal Remote Controller, and was never told that Geek Squad wouldn't re-program it when they came. So I did NOT get my scheduled service done, and still can't use all the new equipment that I purchased from Best Buy.

I drove 35 miles to get my android screen fixed only to find out that they don't do that. I I called and made the appointment and they could not provide me with any information. The people that answer the phones know nothing. They are just there to answer the phones. How can they do business this way. I hope they go out of business they are disgusting.