Customer Ratings & Reviews

Terrible service. Geek broke my iPhone replacing a battery. Gave me another to replace my phone but it only worked 1 day. Brought it back 3 times. Never fixed it. Manager told me to go to an apple store (none in my city) and deal with them because they can’t do anything. So I went in with a working phone that needed a battery and left with a new battery ($53.00) but with a phone that doesn’t dial out or gets incoming call

Not happy at all! They took my money and a day before pick up they canceled my order. But when I called them they told me the email I received must have been an error and reassured me that I can pick my item up the next day but then I received another email telling me my order has been canceled and I don’t know why? They took the money out of my account

Horrible service. Will never allow Geek Squad to install anything in my house again. Multiple visits...wrong site placement even when I drew and "x" on the wall where to put the TV...then I had to pay to have the walls repaired and painted. On a second TV they were unable to hide the wires as they had the wrong parts/equipment and I finally just paid extra (again) for a handyman to do it right.... My washing machine and dryer delivery story is just as bad...

Just got off the phone with corporate. Took them over a year to return my letter with a call. Bought a service contract for my Samsung phone, 2 weeks later had issue they refused to fix and wanted $80 to mail to Samsung. (Did so myself) They refused to refund my money for this useless service contract only 2 weeks old. They are rude, nasty, liars.

Worst service ever experienced! Washer to be delivered today - never called and after hour late, said they had tried to call me and and I would have to wait another day. Not true - set aside entire day and no washer - canceled order and will not buy from Best Buy again

Each time I spend aprox. 40 mins on the phone, I take time off from work, they cancel the appointment without warning. Its been over a month and still no working TV... Vague tests, a website that always says "something went wrong" yeah- no kidding! They are so very bad at what they do! Never again Worst Buy.

This is the worst service i have ever encountered!!!!! They installed my washer 5months ago. I have a 5yr extended warranty. I believe install is poor and they want to charge me to come and reinstall my washing machine!!!! They told me to call LG and they would cover service in full since only 5m old. LG said if its install that they are going to charge me. Will never purchase Freon Best Buy again!!! I have a five yr extended warranty on a 56m old appliance band everyone is trying to bill me!!! Never Again!

Run around. We purchased the Geek Squad Protection Plan so that if there were any problems with our purchase, it would be covered. We have had the run around with getting it fixed for almost 2 months. The "Geek Squad" answering service has different answers for what I'm covered for with my plan. It is a mess. Then I'm told it would probably be better for me to go to the local store to talk to them. Oh my!

I’m rating poorly bc. I had just purchased the bestbuy service plan promising free in home service on items bought at bestbuy but the geek squad technician charged me 129.00 upon finishing his 2 minute service ( a disconnected plug) while saying this particular service was not included!! Not cool!!!

I have now spent over three hours and spoken to four different representatives about my television issue. I am frustrated because I purchased an expensive television that I thought had great reviews to only breakdown less than 8months at my mother home who is 80yrs old. She hardly uses it and Bestbuy is of no help because I didnt purchase a Geek Squad protection plan. It just feels crummy to have chosen a store and a product that I have always enjoyed and to be dismissed.

I bought a TV plus a sound bar with installation, Technician after open multiples holes in my expensive stone wall discover that TV are damage. I spend 2 day calling to get answer when TV replacement is coming and nobody can give a answered. In the end offer to me a refund for a TV (never delivered) and I have a TV mount in my wall without any TV. Hard to believe but Best Buy cant delivery a TV right only damage your property....definitely the worst service ever.

Bestbuy visionary service sucks i can't tell if the woman couldn't understand what i was saying or completely didn't care. I've been on the phone for over 30 minutes I've asked to speak to a supervisor several times and still on hold this is terrible they don't waste this much time when it comes to taking your money.

Geek Squad called and left a voicemail to say they need my verbal approval to move forward with fixing my computer. I gave the number a call and it said the store is not accepting calls. I called the Geek Squad 1-800 number and they said they'd put me through and it still ended up with "This store is not accepting calls" message.

Virtual agent service is horrible. Takes forever to connect with someone then the agent takes forever to respond. However it is so simple to get disconnected while you are chatting. It’s 21st century, you need to get your stuff together! Waste of time!!!

Incomplete service. Ordered a $175 remote that i had to send back. The last visit was suppose to complete all the final problems.

Worst company ever, all they care about is your money and give u false information on shipping details. I bad one agent Vanessa Smith assured me that my package would be there in time for work. Pablo Sanchez another associate showed no empathy when communicating with me, and it wasnt my fault that they screw up. Stay away

I bought new laptop and within first 3 weeks it’s display completely black. This happened second time and squad is not able to fix/address the issue

So far have ordered appliances from Best Buy twice and regretted it. No help with the fridge that had a defective filtering system - ultimately gave up. Ordered an LG range and the delivery guys forgot to leave the accessories kit. Total nightmare – 8 customer service reps later, finally talked to someone who could help me. Customer service purgatory.

Worse experience ever!!!!...Unprofessional customer service. Order made 4 months ago and it have been a nightmare since then. I asked for a refund and I never received my $500 dollars!!!!!...Definitely not recommended.

Called to have oven repaired for the second time in 3 years for the same issue. First appt. was rescheduled by them, second appt. was a no call no show! They automatically scheduled a third appt. without contacting me. I called and complained to have it repaired now, they said someone called 2X to let me know that they couldn't be there, that's Not True! Rescheduled for earliest date, which is more than 1 month from intial call!!!