Customer Ratings & Reviews

I spent nearly half an hour on the phone with a tech who had a heavy accent and couldn't understand me. I had to finally accept there was no way he could help me with my simple problem. I will NEVER purchase anything from Best Buy again.

Worst service ever, call 5 times for car radio installation, waiting for about 20 minutes 4 times opt for call back they did call put me in hold for 25 more minutes finally they ended the call

Bought the Total Tech Membership last July (membership is 1 year) and they changed the program since I bought and will not honor the original benefits. They say the membership was "upgraded" but that upgrade went from a $49.99 TV installation to $199.99 TV installation. Doesn't sound like an upgrade to me. They should at lease honor the benefits of my original membership through the end of the membership priod.

Bad experience at Antioch Best Buy off of Slatten Ranch. Don’t use this Best Buy. The store has no company morals and don’t follow there own company policy.. EVEN BROUGHT THIS INCIDENT TO TODD THE MANGER AND CONTINUED TO NOT DO ANYTHING FOR ME. He was very rude and shouldn’t be in power as a manger. Manger had the chance to make things wright and absolutely did nothing.

I bought two ipads as a gift for my children, put on time, called several times, used the chat yesterday with them and they told me that it was fine today, and when I go to pick it up they tell me that it is not available and that they do not know when it will be. WORST SHOP AND SERVICE EVER SERVICE <DO NOT BUY HERE

Purchased a laptop from the best buy . In 2 months few Laptop keys stopped working. After a weeks wait time to get an geek squad appointment, they didn't help . They said it was out of warranty.They gave me local shop number if they could help. In short, me and my laptop are worthless in 2 months. Return was not the available option either . Not recommending it

worst company i have ever dealt with. customer service is a joke!!! found their reps to be rude and evasive when trying to solve a problem and when i contacted their champaign il store was treated very unprofessionally when trying to get my on-line account straightened out. will never do business with this company again

Worst service ever, miami Best Buy are horrible trying to give you info regarding your purchase I went to 3 stores and nobody has info . They play with your money after you pay and it may take few weeks to get your order

Don't think I have ever had such a problem with a Company as this. The Geek Squad is impossible to speak to. Have spent over 1.5 hours on phone trying to reach someone capable of answering questions on a Panasonic Blu Ray player just received today. And I paid Extra for this service. Tech Support is NON EXISTENT !!

Worst customer service ever. I called 10times just to get hung up on, put on hold for hours or spoken to rudely. Yet still did not get any help!

While the agent was outstanding, the tv sound still does not work properly after 4 visits.

HORRRIBLE service every time No stock I order iPad they wrote wrong address Next week we buy tv and out of stock will be delivered Wednesday. Wednesday rescheduled to next Wednesday Today they call to reschedule again And this woman Gwen on customer service told me she can’t transfer me to a manager because she’s working at home. Seriously guys?

Hands down the worst customer service phone support experience ever. Called five times and spoke with five agents this morning and one yesterday and one the day before that. Have been told my issue is resolved, only to later determine that it has not been resolved. When asking to be transferred to top tier customer support, left on hold and then disconnected TWICE. If you are expecting follow care and support when spending your money don't choose besy buy.

They are always waiting out the minimum time for the chat to timeout. They say give them 3-4 minutes to help with your issue just for the chat to timeout and it be transferred to someone else.

Horrible staff. There were 3 people helping one customer as I waited for somebody to help me. I even looked directly at them and they simply ignored me. Once I made it known to a manager, one of those three people finally acknowledged me however, provided absolutely no help as he didn’t even know what was in stock. Will NEVER be back here..

I placed an order on the 7th Sept be delivered on the 9th.After noumerous online chats and reassuring that my order will arrive on time they have cancelled it with no reason. I am so disappointed and frustrated of your lies and quarrantees. If you cannot handle orders close it and open a burger join. At least I got refunded

Its now been 4 months and still no show. I've had 2 appointments (8 hour window) and both times no show and no notice. Still waiting for someone to call me back.

Only good for setups. Useless for troubleshooting problems and not interested in dealing with them. Only want to sell you more gear. Got full refund when I asked for it while returning what I purchased to “solve the problem” at their recommendation. It didn’t.

Terrible logistics. They sent a defective TV to my Rent to Own customer, then scheduled to pick it up from my house. Kept rescheduling the delivery. He has now had a broken TV for a month and they want to deliver a replacement On April 13th. Wanted to pick up the defective tv tomorrow though, leaving him with no tv for 2 weeks. Better luck elsewhere.

Absolutely incompetent and irresponsible customer service! A bunch of people from the middle of no where trying to provide customer service