Customer Ratings & Reviews

I had an agent come to my home and told me to go to the Best Buy store to have my Soundsystem replaced which was under warranty. When I got to the store to set it up, I was told the technician was incorrect and that I had to remove it and bring it in for service.

Received Apple Airpods Pro for Christmas and these just suddenly quit working. After waiting on the phone for more than 40 minutes, I was told that these could not be returned or exchanged. This is really pitiful customer service- don't sell it if you cannot stand by it. I will never ever deal with this company again!

LG Top Loading washing machine .$900.00 Just after a year , this washing machine started refilling during the spin cycle. It refills with too much water and starts the process again. Very frustrating . We purchased it at Best Buy and regret the purchase almost every day. What a terrible product.

Very poor customer reservice High wait times A lot of improvements have to be done Customer service agents are disconnecting the call

Over Best Buy is very inefficient. Wait in line to get in, wait in line 30 minutes to check out. No shoes no shirt NO MASK no service. Forget the the first 3. They won’t help you. Go straight to no service. I used to spend a lot at Best Buy, but now it’s Another store that I will not patronize again if I can help it.

Didn’t fix my Denon Home Theatre receiver. Parker manager wouldn’t help and was disrespectful. I offered to buy a Marantz receiver to replace the Denon but was rejected. Considering dropping my Geek squad subscription and not buying any more products from Best Buy. John

NEVER BUY APPLIANCE FROM BESTBUY THEY NEVER SHOW UP YOU JUST WAITED NOTHING. THEY WILL GIVE YOU UPDATED ETA, BUT NO ONE WILL SHOW UP. YOU WILL END UP WASTE YOUR MONEY AND TIME. BIG TONE OF STRESS TOO.

After several attempts the devices are still not coordinated

The worst customer service!!! We were over charged for an item back in October and I still have not received the credit on my bill. Call to try to get an answer and I get transferred to 5+ agents every time. Citi Bank says it's Best Buy. Best Buy (Victorville store) says it's Bestbuy.com. No one is helping!!!

worst customer service . Agents hand up phone in between call and you have to start over again . Cancelled my order twice and no follow up for replacement items .

They would not mount the antenna. Refunded the money. What is Geek squad for? Had to locate someone else to install. Antenna was a joke for reception. Using fire stick!

Bought a dishwasher, installed a few days ago, leaking all over. Can't get anyone from best buy to schedule a replacement, even the area manager won't return my calls. Can't call the store anymore, either, they disconnected their local numbers.

This place has gone downhill and I have taken my business elsewhere. I have been talked down to by staff and told incorrect information about products. Very unprofessional and I won’t be coming back you can keep the points you only let me use within a few month window also

Best Buy has failed 9 times to haul away my old refrigerator and install my $9,000 new 1 bought 2 months ago. No one is responsible, nor can fix problems.

I had a very negative experience with Deptford's BestBuy Geek squad manager, Neil. During my scheduled appointment on October 15, 2021 @ 6:20pm store #579 to fix my laptop, I was shown no respect and was denied services.

Worst customer support ever I had at Best Buy. My dishwasher stopped working for last month and half and Best Buy is tossing me around. I bought installation and protection plan from Best Buy for peace of mind. On an average I am on phone for 2-3hours waiting or talking explaining again and again. I even called corporate number but no luck. I am not sure what to do now.

Agents came to my house and assessed the internet coverage issue and promised to get back to me that day to schedule a date to install recommended improvements . I have heard from no one to date . Poor experience to date

Best Buy canceled my appointment because I didn't answer my phone from an unknown number. No email, text, or voicemail notification. I spent over 3500$ and to have my TV mounted. Can't have my phone where I work. Now I have a 75inch TV in my living room and unable to mount or get it up.

I purchased an 83 inch TV Sony TV along with a Sonos system, and it continues to shut off. When I had them come out and look at it, they said it’s just a problem that happens and yet I spent thousands of dollars.

Outstanding job by the two Geek Squad young men. Again great job.