Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ineptitude at it's finest then they expect the customer to tolerate their ignorance.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad business
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will never shop here ever again!!! Had a Best Buy card for 6 years never missed a payment. Paid balance to $0 and 3 days later they close my account. Sad way to do business to loyal customers!!
I would recommend this to a friendRated 1 out of 5 stars
Worst ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service I ever received . I was a loyal customer but I won’t be back anymore there
No, I would not recommend this to a friendRated 1 out of 5 stars
No help for me!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy claims to offer all kinds of help. I have been passed around and nobody helped me. Now Im going to lose $80.00, because they didn't help me in the 24 hours I was given.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t show for a scheduled appointment and many m
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for a scheduled appointment. The appointment was to install apart to my new stove that the installer didn’t install. Extremely poor customer service. I will never shop Best Buy again and will share my experience with all I know.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. While you’ve indicated that you will no longer shop with us, I hope that someday you give us the opportunity to better service.
Rated 1 out of 5 stars
The same installer came to the house two times.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No sound on the rear speakers. The same installer came to my house two times and the sound still does not work as I expected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been hung up on twice. I think that’s enough for a 1 star review
No, I would not recommend this to a friendRated 1 out of 5 stars
tech help needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made three appointments and all three times tech did not show up. Very very disappointed with customer service. We also have Total Tech Plan with Geek Squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came a d fridge section does t work any more I called again to ask to send someone they said they are going to charge ?!!! I have membership !
I would recommend this to a friendRated 1 out of 5 stars
Bought tv with cracked screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv for a gift. By the time was gifted and opened realized screen was demolished bestbuy says out of return windwow. SOL
No, I would not recommend this to a friendRated 1 out of 5 stars
Dented refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IReceived a Refrigerator with a dent. The delivery person told me to contact the Geek Squad and after 5 transfers, disconnected three times, after an 1 1/2 it’s still not resolved.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service I’ve ever encountered, EVER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so. I’ve had seven (7) appointments and the last the last three (3) agents failed to show up
No, I would not recommend this to a friendRated 1 out of 5 stars
no support service. inappropriately long sevice de
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy appliances here! There is very poor understaffed geek support.
No, I would not recommend this to a friendRated 1 out of 5 stars
BEST BUY - LAZY EMPLOYEES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST MOST LAZY CUSTOMER SERVICE PEOPLE!!! AWFUL! THEY DON'T WANT TO WORK OR HELP! ONLY PASS YOU AROUND AND HANG UP ON YOU AND STEAL YOUR REWARDS POINTS. BEST BUYS IS A HIDIOUS COMPANY!
No, I would not recommend this to a friendRated 1 out of 5 stars
TV sound system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They couldn't fix my sound box mounted on the TV. The sound box was installed along with the TV by prior Geek Squad employees who could operate the two products together.
No, I would not recommend this to a friendRated 1 out of 5 stars
No repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stil same issue and it was not a service call he called to say he was not coming I have yet to call to let them know that
No, I would not recommend this to a friendRated 1 out of 5 stars
BEST BUY LIES LIKE A RUG WORST CUSTOMER SERVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.store refuses to answer telephone. Sales person in Lansing, MI LIED to me and store won't answer for it. I have disputed my credit charge and intend to take legal action.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No follow up. Was told we would get a proposal and never did. Had to call and just got a new appointment for the same thing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Tech is a Total Scam!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total Tech is a Total Nightmare. Enough Said. I am not letting Best Buy waste anymore of my time with a lengthy review. They don't even deserve one star.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 30+ minutes on chat and 4 people, I could not get a price adjustment or refund because I was not an "Elite Plus" member.
I would recommend this to a friend