Customer Ratings & Reviews

As I have come to expect from the Geek Squad, agent Josh got my tv up and running again. Because of some issues with my WIFI provider, this took a lot of time and patience on his part. He did not leave until the problems(s) were solved, and he was extremely patient , not only with me, but with the WIFI personnel on the phone.

They fix it in a minute. It had gone into sleep mode as we were away for 2 weeks.

My agent solved my connectivity issue professionally and competently.

Exellent and professional work was performed with my home theater, highly recommend Geek squad to everyone.

In May, 2022, the Geek Squad came to our house and installed a new TV, antenna on the roof, and a DVD player, to our satisfaction. In January 2024, the TV would not display captions so we called the Geek Squad. They came out but could not repair it and began the process to replace the TV. The new tv was installed on 2/14/2024 and we're very happy.

Derek was extremely patient and helpful. Encouraged questions and feedback from me. Was able to fix the trouble after downloading current updates since the TV’s had been in storage x 6 months. Thank you Derek for your help.

The agents installed the sound bar and connected it to our SONOS stereo system. It works great and we have stereo music in our house.

Service was great, and everything works beautifully now.

After trying diligently to fix a sound problem between my TV and sound bar, I finally called Geek Squad. The solution was not straightforward (at least for me) because several parameters needed to be set correctly in order to be compatible. The technicians (2) quickly resolved my problem and taught me a couple of new "tricks" as well. They were very courteous, knowledgeable and helpful. I was very pleased with the service.

Agent arrived and solved my backyard tv problems within 5 minutes. Then he made sure all hook ups were functions

Reviewed how to turn on with remote. Also TV remote vs cable remote. Also connected my printer to my smartphone which took some time.

Gabe is terrific. He's been to my home several times for various things related to my TV's. He is always professional and efficient

He got my streaming services working and straightened out problems with internet connection, passwords, etc.

I left my Lenovo Yoga 910 for repair because the charging port stopped working, in the end the device was not reparable, I guess it's too old and they couldn't find the parts for it, which is totally fine. I understand that part. The issues are: Problem 1: when I went to pick it up, the Geek Squad staff was going to hand just the laptop without its charger. If I hadn't "reminded" him to give back the charger he wouldn't have given it back to me. Problem 2: The charger I got back was NOT the charger that originally came with the laptop, but I only noticed it after I got back home. I got a bulkier charger. Why can't they keep the laptop and its charger together, they clearly labeled the laptop before shipping it for repair, but probably the charger was not labeled. I'm the one that has to keep track of that? No. Can't they put everything inside a box or something to make sure accessories don't go missing? I'm not going back to Best Buy so they can try to find the correct charger. Waste of time. PS: The correct charger should have been the one with the white background. (right side)

The agents were simply amazing. Not only did they fix my problem, they improved the system. It doesn't get much better than that.

My Sonos sound bar lost connection and the geek squad member had it figured out in 5 minutes!

The agents reviewed things, made a change that the felt took care of the issue.

trouble with multiple remotes, got excellent service from geek squad service person and fixed my problem

The agent arrived as planned. He took time to review each TV and made suggestions that improved performance as needed.

Easy to work with people - did the job quickly and things work well.