Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Customer Service Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called almost 6 times for a gift card every time it goes to a hold and then hung up I'm not sure what there systems are. Completely buggy and irresponsible
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
My T.V. is still not installed. ?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There has been no favorable action by best buy on this matter.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse experience ever!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All that needs to be said is to look up my current dilemma under my Case ID #304675291
No, I would not recommend this to a friendRated 1 out of 5 stars
not good service on store
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not good service on bestbuy on yonkers ny stores have to update the man s work there
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was rude and condescending and then didn’t fix the problem
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad waste of time for tv repair
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came in, looked, no testing, it was a total waste of time
No, I would not recommend this to a friendRated 1 out of 5 stars
boycottbestbuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst experience of my life, never doing business with best buy ever again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse Experience Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 calls to customer service and no one addressed my concerns. I spend thousands of dollars with Best Buy yearly and you lost me as a client over a $200 stove.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi RonP – I’m sorry that you haven’t been able to reach anyone to help you out with your stove. Please give us one more call at 1-800-GEEKSQUAD (1-800-433-5778) so we can try to get this resolved for you. If we aren’t able to assist over the phone please don’t hesitate to visit your local Best Buy store to see if they can help you out as well.
Rated 1 out of 5 stars
The worst customer service I have ever exprienced
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 hours of hold time to ask about a simple delivery refund, and 3 dropped lines.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about the experience you had with getting this refund. That's definitely not the level of service we aim to provide. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Technician was not very familiar with Tivos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and Video are still out of synch!!! It is torture to watch TV.
I would recommend this to a friend