Customer Ratings & Reviews

Great job of scheduling & keeping appointment. Smooth installation. Geek sqd individuals were courteous, clear in explanations of equipment, and Covid careful.

Got our sound bar & headphones working perfectly again.

Wonderful service. Ty kept me informed of his status prior to arrival and was very helpful. He assisted an older customer with speech impediment due to a stroke. He was very patient and explained the setup and service being conducted. She was very appreciative and advised to call again if she needed assistance.

He did a great job on all my electronic needs My Tv, Alexa are working great.

The repair guy fixed the internet card issue promptly. Good guy & knew his stuff.

The person who consulted with us gave us great ideas about what to get for our apartment regarding TV's and sound system. The installers were supposesd to come between 8-12 and arrived at 1:30. They didn't have enough time to finish before our apt building made them leave at 4PM. The main TV is amazing as is the Sonos sound system but we have had issues with the second TV. Geek squad came to fix it but weren't able to fix it. Now we are waiting for them to recommend a replacement but they are very busy and we have to wait. Definitely a mixed review.

The Tech was ready to tackle the problem and all was resolved quickly. Happy I have coverage with Geek Squad.

The person showed up on time, installed the new item, refreshed the software & checked to see the system was fully operational.

The agents gave me an overview of the functions and apps on my new TV. Very helpful for a first-time user.

The agents solved a problem with our receiver which got our dvd player working again.

System works great old Sonos never worked correctly

It is exhausting to try to get in touch with Geek Squad. I have seriously contemplated dropping the service as most of the time I just finally give up before getting the help I need. This service call was the exception. When I stayed persistent and finally reached someone they were very helpful (and spoke understandable English) and guys on service call did a great job.

The technician from Geek Squad worked for a long time to resolve our issue with our Samsung surround sound small speakers in the back. The receiver wouldn’t connect with the sound bar. He suggested getting a new sound bar. So we ended up purchasing a new Samsung stereo system from Best Buy with the exact same components. I was glad he worked for as long as he did!

He fixed my problem by resetting my tv. I was happy as my tv was out for over a month.

great picture ,super bright picture and it is crystal clear

The Geek Squad representatives have come twice for two different issues and were amazing. Friendly, helpful and knowledgeable. The first time they came to check to make sure my sound bar was working--it wasn't and they assisted me in what to look for in purchasing a new one. The other time they delivered a different tv and picked up one that was being returned. They did not install the new tv or the new sound bar. Both times they kept me informed when they'd arrive and called 15-minutes prior to arriving to let me know. Great experience both times.

Agent who came to the house to trouble shoot was fabulous, Fixed it all .

Excellent response, on time , exceptionally friendly and thorough Wish the same could be said for the in store computer/phone Geeks. Dismal crew!

The agent mounted my tv and connected it to all the devises, did a real good job

The agwnt connected my sound bar to my tv and everything works perfectly