Customer Ratings & Reviews

TV went down visio 58”’MQ series, took them a week ( only appointment they had sooner) but hey I understand ( the world doesn’t revolve around me) two hours later called the number they gave me ( this was a Friday) by Wednesday my new tv was in house and really only had to pay for new warranty and the new TCL Q7 65 was also on sale didn’t hurt either

the agent connected all devices and instructed me clearly on usage.

As always these techies do a great job. They show up when they say.

Agent redid tv that lost the sound and remote control. All was fixed except the prime buttonbdoes not work.

The technician trouble shoot and conected the cable to the proper terminal.

Adam connected my sound to the sound bar & fixed the audio & tv to turn off @ the same time.

the agent did a great job with my home theater. It was done very quick and made sure it was up to my qually.

This was the first time I purchased a FireTV, and I couldn't pair it with the internet service. That led to Spectrum deciding the modem/router were out-of-date; however, the new equipment didn't resolve the issue, and the Spectrum help desk decided it was an issue with the TV. Enter the Geek Squad, who found an issue with the instructions Spectrum had given me. Great experience with Geek Squad, bad with Spectrum!!

The agent found out that the Big SONY TV, although it was purchased and installed by GEEK SQUAD technician only 5-6 weeks ago, needs to update its software to get connected with WIFI. He recommended that I check the update next week to confirm its WIFI connection again. It’s been an educational experience to me.

The agent was able to pinpoint the issue and resolve it. We haven't had any issues since then.

The team came out and did a great job. They were able to get it done quickly too.

Terry was very knowledgeable and diagnosed our TV problem right away.

They resolved my problem in a matter of minutes and really did quick and great work!

Our Geek Squad technician came in and had our issue figured out in 10 minutes. He explained how he was fixing it and what to do if it came back in the future. We have had no problems since!

Geeks came on time and understand my requirement and get it done perfectly.

Very competent technicians, diagnosed and repaired my home theater

This is my second service call arising from my Apple TV 4K. Both have been knowledgable and have improved parts of my TV and networking system. Unfortunately the newest Apple TV 4K is proving to be the worst Apple product I have ever bought from BestBuy. In the process, they did upgrade my cable modem and saved me hours of time with Breezeline.

He connected my vcr/dvd player to my t.v. and connected my phone to printer. Everything is great

Set up of a new modem and three pod WIFI nest was completed. All systems, printers and devices now working more efficiently that's to the Geek Squad and the new equipment.

He got my surround system back working. We have had no issues with it since he fixed it. Great job!