Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Happy customer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He got my surround system back working. We have had no issues with it since he fixed it. Great job!
I would recommend this to a friend Rated 4 out of 5 stars
Geek Squad diagnosed my audio problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two Geek Squad members, Cassie & Robert, came to the house to diagnose a problem with our whole-house audio system. They were both pleasant, professional and knowledgeable. They reviewed the system, checked connections and ran tests. In the end they gave me their assessment and told me that they did not have the equipment for a final test on the suspected problem unit. They turned in their report and arranged a folllowup house call with a senior technician.
I would recommend this to a friendRated 5 out of 5 stars
Surround System Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was very knowledgeable. Upset that it took Best Buy 4 appointnent schedules to finally send a tech out. Your Call center beeds to be brought bsck to the US
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we changed our router we meeded help with getting our soundsystem reconnected. The “geeks” were very friendly and professional and solved the issue promptly.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast Got the job done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad..ALWAYS GREAT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As usual the Geek Squad comes through. Logan and Kayla were AWESOME! On time, polite, respectful, knowledgeable, courteous and treated us like we were family. They set up the system, made sure everything worked, made sure we were comfortable operating it and as always cleaned up the area when they finished. We couldn't have requested better people to come into our home! Thanks Logan and Kayla for a job well done!!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job. When the guys come over, they are very professional.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great In-home Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great with communication and very timely. Great job addressing my issue.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fixed my streaming problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fix the problem,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Elizabeth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The GEEK explanation of going strictly Smart TV saved me lots of money
I would recommend this to a friend Rated 5 out of 5 stars
Manager finds needle in a haystack!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a discrepancy on our bill. We went in to the store to get it resolved. A manager sat down with us and we went through all the proposals, billing, etc. With his help we were able to find the charge in question and we were credited. Problem resolved.
I would recommend this to a friend- Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was on time, quickly found the problem and fixed it
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geekquad members were very personable and efficient
I would recommend this to a friend - Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Geek Squad trouble shooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was excellent with troubleshooting and fixing the issue
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Assisted Seriors with new mounted TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had excellent, professional service at our home with assist with our mounted TVs.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad were very knowledgeable and helpful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad men that came this time were great. Immediately diagnosed the problem with my fire cube and fixed it.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technicians were able to troubleshoot our problems and correct the issues.
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 4 out of 5 stars
Good Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician very knowledgeable about the TV and suggested various shortcuts.
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent helped connect devices and show how to keep them connected
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Rich
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agents very knowledgeable and courteous. Fix issue very promptly
I would recommend this to a friend