Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Wonderful Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have had a different geek squad out each week for 3 weeks. They have ALL been wonderful. Since our TV is less than a year old the geek squads are having to go thru Sony to get a replacement TV and it is taking quite a long time. We are still waiting and now having to personally provide to Sony the same info the squads have already given them.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent hook up all my TVs and accessories. working just Great
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Fixed my issue quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a wifi connection issue and the tech was able to resolve rather quickly. He also explained how he fixed it.
I would recommend this to a friend Rated 5 out of 5 stars
Love Geek. Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had problems setting up YouTube TV who I was subscribing to through Frontier. The two lovely people who came from Geek Squad set it up and showed me how to use it. Also set up my sound bar correctly for me. I am very happy that they could come out to my home and set it all up. I am not tech savvy so it is nice to have this help from Geek Squad.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geel individual cinnected my Ruco device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my Ruco device quickly and efficiently
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad solved the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Technician was on time and provided great service. Solve the problem.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Caring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was caring and got our TV working. Answered all our alquestions
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Phone call for fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent talked me through the problem. It was to reboot the TV by unpluging the unit.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
A+ Tech Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Tech analyzed the situation and managed to fix, correct and get the system up and running!
I would recommend this to a friend Rated 5 out of 5 stars
Happy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had excellent service from the Geek Squad from the initial installation of our new Sony T.V. to the recent trouble shooting appointment. The most recent appointment was with Matthew Brady and Lester. Excellent gentleman - very polite and professional and best of all very knowledgable. We also received a followup call a few weeks later. We are very happy.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great & got my FireStick working. Thanks
I would recommend this to a friend - Pros mentioned:Connectivity
Rated 5 out of 5 stars
Great job connecting me up!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad spent two hours connecting my new receiver to my various devices - they did a great job, and I’m happy with the receiver.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Reestablish internet, tvs etc.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very professional and polite technician, totally resolved my issues.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Blink Security Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Team setup and activated my Blink Security System. It works very well!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rep very helpful with a complicated problem made things better and useable
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
My geek, Steve was excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Steve was very knowledgeable, explained every detail and very patience.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast, courteous and expert service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad technician came in and had our issue figured out in 10 minutes. He explained how he was fixing it and what to do if it came back in the future. We have had no problems since!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Art took care of everything we needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up of a new modem and three pod WIFI nest was completed. All systems, printers and devices now working more efficiently that's to the Geek Squad and the new equipment.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
TVs installing gurus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the squad come and installed my 75” tv and this guys was amazing
I would recommend this to a friend Rated 5 out of 5 stars
Keep this Geek!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding! Paulo De Souza Has my system working better than ever! I have had great service before….and did not think it could be any better…. But, Paulo has my Smart tv and sound system working better than ever and he was fast. He taught us a lot! He is a keeper!
I would recommend this to a friend