Customer Ratings & Reviews

Techs came to my house to program a remote for me. They were excellent in knowledge, personality and work. Brody, Will and Lauren were their names. Lauren was in training so they let her do the programing. But they're all very helpful in other ways like suggestions and even saw where my tv was king bad. He wasn't trying to sell me he just wanted to point it ot. Now I am on a conquest for a 77" LG.

My service tech was fantastic got my home theater system & tv sounding great. He was very knowledgeable & efficient. Tv & Receiver are now working as 1 unit.

Excellent, the representative got everything up and running as needed.

The agents were able to get my TV up and running and helped by showing me the proper remote to use.

Excellent support. Everything connected perfectly and working! The Geek Squad is the most important reason I use Best Buy for all my purchases.

The tech was on time great personalities, came in took care of my issue, very polite.

Geek squad found the problem pretty quick! And it was the receiver.

Dave and Ashton from the Geek Squad installed my Ring in under 30 minutes. It works great and they are the nicest techs, prompt, respectful, well groomed, and so so nice and helpful.

The tech was excellent and ensuring that my equipment worked

The item I bought, worked like it should. I am very satisfied with it.

Max came to “troubleshoot” tv, written by store employee when making appt. when Max came in I told him symptoms and red lights flashing 3 times. He knew then it wasn’t fixable and told me why, which I kind of expected. Plugged in tv and it showed the same problem as before. He said he wouldn’t charge me because he “didn’t do anything”. He was here maybe ten minutes. He was nice, professional. I should have made appt myself so I could have explained the situation and answered any questions Geek Squad or I had. Might have saved a trip!

The tech was very knowledgeable and prompt. Fixed the problem within minutes.

The tech who showed up was very punctual m, professional, and quickly diagnosed the problem(s) and fixed everything! I have no gripe with the tech, but I should redo the rating I did in June regarding the crappy sound bar the associate who came to my house sold me!! It was used one time and never reconnected to the tv so now I have an obsolete optical cord!

The service to restore my printer was outstanding. The agent was exceptional.

The Geek Squad agent attempted to resolve the issue but deferred to having a “technical services” appointment set up. He was not able to resolve the e-arc communication issue with the AVR. Wasn’t sure if it was a TV, AVR, or cable box issue.

Was vey satisfied with the work that was done and the squad that came to our house were very professional

Cameron and Mat did a great job installing the EERO 6 Tri Ban Mesh device in our home today. The were very pleasant and patient with us. Once configures the ensured all our Devices were functioning and had strong signal, I now have internet in my detached shop. They download the App for my wife and explained the features of the system to us both. Great Job Guys. Thanks!!!!!!!!

The channels locked up and I could not get to the spectrum service but they fixed it quickly and efficiently.

Knowledgeable friendly geek squad staff adjusted TV picture quality and shared tips on how to do that.

The Geek was very professional, friendly and knowledgeable! He was able to install and get functional a tv that we were clueless about!