Customer Ratings & Reviews

verified the vcr/dvd player is old and needs replacement

The Geek Squad agents did their job well. It was obvious that they knew what they were doing.

I'm caught in the middle of Being told the TV is not at fault for having to reboot it every morning to get the sound it is AT&A AT&T did a systems check from their service center aying a systems check shows no problems. All I know is I spent a lot of money to have to get on the floor and go behind the TV to reboot it.

added new router/modem and range extender - performance was poor. geek squad came in (even with booties on), solved issue and help aid us for future.

Great Job and nice clean up. Geek Squad installers were very knowledgeable,

The agents immediately diagnosed the problem and corrected it promptly.

They have always been quick to react to any problem they had. Very knowledgeable very courteous and quick to come out. I don’t have 50 characters to submit. That’s why you always ask for too much. Going there tomorrow to purchase a dishwasher and possibly a refrigerator. Will update when I come back on how things work when not work

I'm so glad I have the Geek Squad to help me. My computer was not connected to the internet. I called my Cable service they checked all my connections everything was connected except my computer. Shivam at Greek Squad walked me thru all the steps on my computer. Now my wi-fi is connected and my stress is gone. Thank you Shivam

A simple problem on the computer that Geek Squad fixed. This time Geek Squad did a good job. Other times, not so good.

Best Buy sent Parsa Shona out to my home to troubleshoot some issues I was having with my TV reception. After looking at my equipment location and setup, Parsa recommended relocating my modem into the same room where my primary TV Is located. Previously, I had the modem next to my computer. Moving the modem improved my TV reception considerably. Video and audio now match perfectly. Parsa was very thorough in the performance of his troubleshooting of my issues. I am extremely satisfied with the results of this service call!

Kenny and his partner installed my Alexa and answered all my questions. The unit works great and I was pleased with the service.

The agent corrected the problem my tv was having. He also showed me how to correct some of the problems I was having.

Geek Squard was wonderful! Punctual and professional

punctual. very knowledgeable about the tv, was able to resolve the problem quickly.

Very professional great work on time love the work they did for me

Mike, the service tech, was fantastic. He called the eve before the appt to confirm then again about 30 mins prior to the scheduled time. He arrived on time and quickly went to work to deal with the two issues we were having. Mike solved both problems and made a few other adjustments to improve the overall operations and connections between the TV, CD/DVD player, and the stereo receiver. All so much better!!! Thank you Mike.

I have a 75" Sony TV with a quality Sound Bar that was running into some performance issues. The Geek Squad came in and found network issues. As a result, we added in a meshed network that improved the entire network performance to eliminate the problems that were running into.

Great service from the staff. I always love to purchase here

I am very happy with my TV. It has great quality and for such a great value. I had the opportunity to purchase my TV through a Mother's Day sale.

guys did a great job removing and replacing with new larger tv.