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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 9,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solved issue with Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent solved my issue with my Ring Doorbell great service and personal set.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and friendly. Did a great job , looks really good.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    But an Apple TV control device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Apple TV device and it was the best $75 I have spent at Best Buy. I have a lot of streaming services and the Firestick was constantly having storage issues. It also has voice control features that are fabulous. Get one . You will be glad you did.

    I would recommend this to a friend
  • Pros mentioned:
    Troubleshooting

    Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good group of guys. They came and did some troubleshooting on my receiver and figured it out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Matt the technician was very knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No installation, but able to troubleshoot the problem with the picture.

    I would recommend this to a friend
  • Pros mentioned:
    Troubleshooting

    Rated 5 out of 5 stars

    Fast Fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A five minute fix of remote TV control. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Prompt resolution to problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was prompt and repair was accomplished quickly

    I would recommend this to a friend
  • Pros mentioned:
    Troubleshooting

    Rated 5 out of 5 stars

    Excellent technician.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician got to the cause of the problem quickly making me wonder why it took numerous calls to get the necessary response.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job to set up my new pc and download data files which was very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job on troubleshooting my TV and sound system!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad guy was a good guy, but didn't complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I requested the service from Geekk Squad so that the tv could be set up using only ONE remote. The person who came to do that was very knowledgeable and efficient. But I stll have to use two remotes and will have to have another geek squad person come out and do it again. My wife cannot turn on the tV , given the different operations that need to be done. Does anyone read these? And respond to this issue?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service from Juan!!! Someone else had come twice and thought they had the problem fixed. It wasn't fixed. After having those 2 appts., Juan came and IMMEDIATELY knew what was wrong, brought the part a day later and followed up with me to make sure it was all good. AND IT WAS!! I will be trying to get Juan anytime I need help in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the GEEKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know just enough about electronics and computers to be dangerous....and mess it up. The GEEK SQUAD came out and figured out what settings were off and in literally a couple minutes zipped through all the settings and fixed our issues. Wow. Thanks guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    questions about my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He handled my problem very nicely. He was Prompt and understood the equipment. He explained everything to me. He really knew what he was doing ands that makes me feel very comfortable. As long as you have good people like Pebo Representing you, I will CONTINUE to stay with you..Thanks a lot for the Great Service..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rebooted the system and fine tuned settings to get it running fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job keep it up. solved my problem. explained clearly thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did an outstanding job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job well done. All work done quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service at Gilbert location

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was t in stock so I went to customer Svc & showed the employee the game I wanted. He said it’s out of stock but he could order it for me. Verified my address & paid for it & left. It was very quick & easy. He was very nice! I don’t have his name but it was a younger gentleman.

    I would recommend this to a friend
  • Pros mentioned:
    Problem resolution

    Rated 5 out of 5 stars

    Hans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Great svc on time Problem solved Tech was knowagable friendly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Problem fixed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad checked out the TV and sound bar, fixed the problem.

    I would recommend this to a friend