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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 9,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Prompt resolution to problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was prompt and repair was accomplished quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Agents are the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek agents fixed my issue with my sound bar and things are back to normal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    punctual. very knowledgeable about the tv, was able to resolve the problem quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solved issue with Ring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent solved my issue with my Ring Doorbell great service and personal set.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely, professional and friendly. Did a great job , looks really good.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kurt from the Geek Squad renewed our sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kurt had put together our original sound system a few years ago. He was able to get the sound system working again. But then we had a power outage thus again the sound system went away. Kurt returned to get the sound system working again!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Matt the technician was very knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No installation, but able to troubleshoot the problem with the picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service from Juan!!! Someone else had come twice and thought they had the problem fixed. It wasn't fixed. After having those 2 appts., Juan came and IMMEDIATELY knew what was wrong, brought the part a day later and followed up with me to make sure it was all good. AND IT WAS!! I will be trying to get Juan anytime I need help in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad knows how to fix it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent changed the lines and it worked very good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad did an outstanding job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job well done. All work done quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job keep it up. solved my problem. explained clearly thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative was was prompt and courteous. He addressed my concerns regarding our new sound bar and was very knowledgeable and helpful. I was grateful for the time he took to answer all my questions and explain what I did not understand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rebooted the system and fine tuned settings to get it running fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installed my tv and headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed tv and tried everything to get headphones to work but couldn’t. Told me what headphones to get. I did. They work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike is the BEST!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike, the service tech, was fantastic. He called the eve before the appt to confirm then again about 30 mins prior to the scheduled time. He arrived on time and quickly went to work to deal with the two issues we were having. Mike solved both problems and made a few other adjustments to improve the overall operations and connections between the TV, CD/DVD player, and the stereo receiver. All so much better!!! Thank you Mike.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simply the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to work with and care about your problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had TV issues. I couldn’t figure it out, savvy friends couldn’t figure it out. The geeks came and even though it was an odd issue, they fixed it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job to set up my new pc and download data files which was very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Gets it Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were very careful with possessions that needed to be moved temporarily. They were efficient and precise in their assessment of the situation, as they provided excellent guidance on the proper location for the new television screen. They were trustworthy and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sometimes you get WAY more than you paid for!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony and his partner of the Geek Squad were like something from a dream of perfection: competent, smart, personable, efficient, knowledgable and professional. They just "got" my issue immediately and did everything to fix it right the first time. They told me what to expect in the future and they were spot on. I LOVE these people!

    I would recommend this to a friend