Customer Ratings & Reviews

We contacted BestBuy to assist with an international hotspot setup that does not require a SIM card. The technician was here within 48 hours, but was a Home Theater tech, not a computer tech. However within 5 minutes, he fixed our problem and had us up and running.

Had a problem with my TiVo causing my TiVo to shut off. Got it fixed.

I changed my internet password. This caused the first camera that I had installed to go offline and didn’t record. I had no clue of what to do. Not even customer support was able to help me. I had another camera installed outside in another location. Fortunately, the same men came to install the second camera who reset the first camera and told me what to do next time the cameras go offline.

The agent fixed all the problems I was having with my smart tv and sound bar

The agent changed the lines and it worked very good!

Wanted a TV for a small den. Just looked for great picture and good small room sound. Got 'em. This TV has features we'll never use, but that's fine

Geek Squad was diligent, communicative and timely in their month long effort to repair my wall mounted TV set. When their persistent effort to replace various parts proved to be unsuccessful, they promptly expedited the delivery of a replacement new tv of comparable or enhanced quality and value at no expense to me, utilizing their rrepair policy and the remaining warranty on my existing tv. That's a demonstration of excellent customer service!!

Jonathan is fantastic but Samsung continues to send the wrong part to fix my Best Buy tv. This is the 2nd part sent that is incorrect. This is becoming an issue with me. Best Buy needs to either speak with Samsung about their ineptness or replace my tv.

Anthony and his partner of the Geek Squad were like something from a dream of perfection: competent, smart, personable, efficient, knowledgable and professional. They just "got" my issue immediately and did everything to fix it right the first time. They told me what to expect in the future and they were spot on. I LOVE these people!

Geek Squad promptly scheduled visits to install and/or repair existing and purchased Sonos equipment. Arrived on time. The technician explained his actions in plain non-technical English. He followed up to ensure equipment was working adequately and satisfactorily.

I have been a customer for 25 years and the Geek squad is the Best. They have always been able to help me and fix the problem. Adam, Arthur and Arnold are outsatanding in there ability to fix a problem. They are considerate, friendly and very knowledgeable.

excellent installation, problem resolution and customer service from this technician.

Super easy to work with and care about your problems

Good to know when I mess up there are wonderful techs like Kevin Williams on the Geek Squad who will come and fix my issues without any judgement. He is thorough, kind, and takes time to explain what he has done. He is an asset to Best Buy.

THE GEEK SQUAD CONNECTED MY DEVICE TO ALL MY COMPONENTS AND DID A GOOD JOB.

The Geek Squad technicians were efficient, courteous, and extremely helpful.

My new sound bar was installed and the wireless subwoofer and rear speakers. Not sure why the speakers disconnected. Tried to follow instructions and reconnect. After failing miserably I call the Geek Squad. The rest is all history. The Geek Squad came thru now I am enjoying my sound bar and speakers again. I am glad I am Total Tech member.

The agent had to troublehoot my tv. She quickly assessed the problem and fixed it.

Lost internet to wireless speakers . Eddie is always knowledgable n courteous . Thank you

Agents Quickly connected my TV to cable and blue ray player and assured all were functioning properly