Customer Ratings & Reviews

Daniel is the best. He came to complete the installation of my sound system, and had the job done properly in no time. He gave me his contact number, which I used to ask him about another aspect of my new system that I did not understand. He came by shortly thereafter, and showed me how to use the sounder with the DVD player. Daniel's help and advice is much appreciated.

Tech very knowledgeable. I would definitely recommend.

Geek squad effortlessly installed subwoofer and programmed universal as expected. Their work was quick and efficient.

They tried to resolve problem even calling another geek rep for advice. They could not solve problem. However they did get airplay to work and gave me a few tips. I solved problem through crutchfield. I cancelled my new appointment with geek squid and they refunded me my money for previous appoint. I was not counting on that.

They did a awesome job. Fixed out problem quickly and also helped program other stuff on the TV

The agent silver our connection problem very quickly.

Technician answered all our questions and worked professionally! He went beyond the usual routine to provide EXCELLENT SERVICE!!

Tech arrived and solved issue quickly and efficiently

agent trouble shot my receiver.. found the problem!! I brought the receiver into store (geek squad) for repair and they said they could not find the problem so what now.. i know that there is a problem with the receiver shutting off at any time this unit has been at your place or at the manufacture more than it has been working at my house' this is the second time to be back at your store.

Was happy to have a tech come to my home to trouble shoot the issue with my sound system to make sure it was the recever itself causing the issue and not some other equipment. He checked the sound system and confimed it was the sound receiver and unfortunately would have to be returned to store and sent for repairs.

The problem was solved, The person was friendly and respectful

They reconnected and reprogrammed surround sound..

Great tech. On time, listened to me describe problem, solved it

Each were wonderful and for a senior citizen I highly recommend this service. I have been fortunate to work with my Braintree store when I purchased my products and services that the Geek Squad offers and it is worth paying for this service as transitioning to all this new technology although great, seniors like me need support services too!

Analyzed and corrected problem in minutes. Reviewed with me corrective actions taken

I needed help preparing to "cut the cable" and switch to another type of tv and internet provider. The Geek Squad spent about an hour at my home with me and helped me a lot. I wish they could have stayed a bit longer but maybe we'll have another appointment that covers some other needs I have.

The agent assembled my tv and connected it to my devices. He was clean and through.

Solved our problem with music cd player and speaker.

I recently purchased a brand new computer from Best Buy in Bourbonnais, Illinois. To my surprise, upon using the computer, I began to experience difficulties and received a notification that my hard disk was in trouble. Concerned, I contacted the store for assistance, but was informed that they were unable to provide any support as they were just resellers of the product. They suggested that I pay $300 to have the issue fixed. Dissatisfied with this response, I decided to take my computer to a technician for a second opinion. As we opened up the machine together, we discovered that the hard disk had a tape on it, which should not have been the case for a new computer. I was shocked and frustrated to have been sold a faulty product, and to have been given such a dismissive response from Best Buy.

As usual the young men from Geek Squad did a great job of installing the Bluetooth speaker we had purchased from the Stillwater Store. Thanks guys