Customer Ratings & Reviews

They did a great job. They went above and beyond what was expected

The two men did an excellent job. They were very professional.

TV installed quickly and professionally with little trouble

I was ready to pull my hair out until Geek Squad arrived . I now have internet and TV service. Provider promised service in 6 days. I called Best Buy Geek Squad and got service in 2 days. Now I'm a happy camper thanks to these techs who knew what they were doing,

As always, the Geek squad helped me quickly and did a great job!

The agents answered all my questions and made sure everything was working as required.

Installed dishwasher professionally and very clean job

Tweaked something and everything is working fine now.

The tech identified the problem I was having connecting my bluetooth capable to my cochlear implant processor (direct connect capable, no intermediate devices) and concurrently delivering sound from the tv speaker. After a couple of tries, the tech was able to identify problem and process. All is well. My wife can hear at reasonable speaker levels while I hear via bluetooth with clarity.

Wonderful! I was very happy with the technician who came out to reset our Google nest connection. He was friendly, professional and knowledgeable and quickly identified the issue. He reset our connection and repositioned one of the pucks to ensure the best performance. Everything was soon up and running. The network is still performing well. We are delighted!

They did everything we needed done.They always do a good job.

Our tech was awesome. Got our problems/issues taken care of.

I've trusted Geek Squad services over the years, from install to any problems in between the products purchased at Besy Buy. It's well worth knowing they are there for you and will resolve any problems, or questions. Professional, knowledgeable techs along with a great service that are prompt. Glad that Best Buy offers this service.

Technician Justin is very thorough in diagnosing issues with my TVs. He explains every possible outcome and provides recommendations to resolve the issues. He takes the time to thoroughly explain the entire troubleshooting process and ensures the customer understands their options.

The technicians, Michael and Roland, came with parts sent for the TV. Unfortunately, both parts sent were wrong even though they requested them using the correct TV model. When the TV was opened the part numbers were both different and no longer available. They put everything back, cleaned up and then reset the "backup" TV we were using. They did their job, but the manufacturer did not.

Excellent service and installation in a timely manner

The agent shouldn't connect my Sonos Woofer but thinks he identified the problem with my wifi network and so I had to buy a new Mesh system ( wifi extenders) AND DELETE THE OLD EXTENSION NETWORK.and then : the other Geek Squad member coming tomorrow to totally reconfigure Sonos system and Hopefuylly get them to use only one Sonos app!

The Geek Squad provided excellent service. Highly recommend them!

The tech was amazing and honest with us. Unfortunately through our move our tv was broken from the movers.

Very professional way to service and install a TV. Other services like Angie’s list just can’t compete with these guys.