Customer Ratings & Reviews

The agent restored my tv to normal functioning within just a few minutes.

I've trusted Geek Squad services over the years, from install to any problems in between the products purchased at Besy Buy. It's well worth knowing they are there for you and will resolve any problems, or questions. Professional, knowledgeable techs along with a great service that are prompt. Glad that Best Buy offers this service.

The agent was able to help me with our tv connection. There was an update that changed the volume coming out of our sound bar. The agent helped us in a timely manner and also fixed how our sound bar was mounted. Excellent customer service!!!

They replaced my sonos arc and now the setup works great!

jose, the tech was good and certainly was knowledgeable. What I am not happy about is I purchased my 75" samsung tv, console and denon receiver at best buy march 2019 and one of the hdmi cables was defective and had to be replaced by my service provider ,hotwire. Also just found out from Jose that my subwoofer cable is defective. geek squad prices seem a little high for services rendered

Excellent service and installation in a timely manner

Easy to schedule an appointment. We were called before appointment to ask if he could come early! That’s a first for us. A knowledgeable considerate representative was a big plus. He checked entire system, explained different settings and showed us each setting for us to optimize viewing. We are new to streaming so cutting the cable umbilical cord was a nervous choice for us. Clear precise instruction was an enormous help.

They did everything we needed done.They always do a good job.

Our tech was awesome. Got our problems/issues taken care of.

This team is essential to getting the most out of your tech. Luyigi was better than on time, he was quick to diagnose my issue and set about fixing it. He also offered several great insights to assist us in the future. Highly recommend!!!

The microwave kit was installed and other than a little shy on the fit -it was great

The agent arrived at his designated time...quickly diagnosed the problem and fixed all the TVs in a prompt professional manner. I would recommend him to anyone and Geek Squad made me a happy user. Beverley Wilber

Techs were professioal and gave some great recommendations.

Team was very helpful and gave great advise and suggestions for my home.

Wes was amazing. He fixed our Sonos system, installed a new device so that we have much better sound in our living room, replaced a dead TV with a new one. We feel like we can get music, tv, any room in the house now. He was so competent. Best service ever!! We're going to send him to our daughter's house to fix her TV also.

My Q9 65” TV was having several problems. Geek Squad came out several times to be sure my Television was fixed perfectly. The service was amazing. They called and texted me for all updates and to see if I was happy. Geek Squad is worth every bit of their yearly fee.

Malik & Tyler were very professional, knowledgeable & polite as they installed a new sound bar for our TV & added a ROKU. They explained how to use both devices, as we needed a lot of assistance! We appreciate the time & patience they spent with us. Thank you! Jean & Hayden McCasland

Wonderful! I was very happy with the technician who came out to reset our Google nest connection. He was friendly, professional and knowledgeable and quickly identified the issue. He reset our connection and repositioned one of the pucks to ensure the best performance. Everything was soon up and running. The network is still performing well. We are delighted!

Geek squad tech are well trained and take care of customer

The Geek Squad provided excellent service. Highly recommend them!