Customer Ratings & Reviews

The Techs fixed my issues quickly and were very knowledgeable

The agent arrived at his designated time...quickly diagnosed the problem and fixed all the TVs in a prompt professional manner. I would recommend him to anyone and Geek Squad made me a happy user. Beverley Wilber

The problem was diagnosed and repaired without incident or delay.

The person who came out was very knowledable and took care of of our problem

The techs got my soundbar working again very quickly.

Meghan was the best and she made it all work after my trying for over a year.

the first men diagnosed the problem; we decided on repair. It arrived and was installed; it was defective--double picture, 30" times 2. 2 separate repair crews came to diagnose, but were not repair tech. It was finally fixed with a new motherboard.

The service geek was terrific, the work was done quickly and properly but Best Buy cutting out in home service from their membership and adding a huge fee is a slap in the face to all of us who have disabilities or no transportation to stores.

Corrected a connection problem and rewired system professionally...GREAT JOB

Question answered and problem solved in less than5 minutes.

What can I say? The BestBuy Geek Squad is always the best service!! Since my own personal “Geeky” husband died 9 years ago I have been buying Geek Squad service! It does not matter if I find a better price for an item at a different vendor I always buy from BestBuy. Also they usually are willing to price match.

The agent did trouble shooting. Had several solutions and recommended what he thought was the best one.

Geek squad did an excellent job hooking up my home theater system. Very knowledgeable of what he was doing and answered all of my questions and concerns. I would recommend best buy Geek squad for all of your technical needs.

Greek agents fixed my issue with my sound bar and things are back to normal.

Agent repaired my TV and installed several devices. He first listened as I described my concerns and clearly and concisely reviewed options before he ultimately resolved my issues. I felt that he established empathy for me before beginning his work. I highly recommend John to anyone.

Knowledgeable, timely and thorough. addressed the issues and offered solutions.

Decided to use Geek Squad to clear up some issues on my home theater set up. The tech was a great guy and cleared up all my issues. A home theater can be a bit tricky to set up and these people know there stuff.

Nick and associate came to install a surround speaker that the bracket had broke. They did a fantastic job on the install. He then recalibrated my avr which make a the difference in sound quality in my home. Best buy and squad you rock!Thanks again

Keenan is a great agent . He had our TV up and running in no time flat.

Agents were very knowledgable and friendly and efficient