Customer Ratings & Reviews

The agents came out to help with technical issues with one of our streaming services that wouldn't work. Took a lot of time and several trips plus escalation up the technical ladder but overall they were very responsive, knowledgeable and persistent in working the problem. There are still some minor issues that appear to be the result of some incompatibility between newer and older components but overall they did a great job and solved the problem

The Geek squad techs took out the defective Denon receiver, and replaced it with a new Denon receiver. They reconnected all periferal devices, which include a record player, CD player, DVD player, cassette player, and my Sony tv. They adjusted picture and sound to my satisfaction, did it efficiently, and were gone in less than an hour. I am very pleased with the result. Their good attitude and teamwork reflect well on Geek squad.

they did the best they could . they couldn't get the door bell to ring with the house chimes like it did before but they were able to have alexa to notify when someone is at the door

The agent checked all connections of all our devices. TV streaming and cd played were turning off and on by itself. He spent much time going thru the tv checking and adjusting whatever he had to do. So far everthing is working fine. He had alot of patience figuring out the solution. Thank you.

Brendan and Mike were excellent from the geek squad mounting our TV wiring and making sure everything was working condition. We just purchased a 77 inch Samsung C9 and the Samsung speaker 5.1.. they made sure that both we’re in sync with each other and their people skills were above and beyond treating me as a valued customer I can’t say enough about Brendan and Mike

They arrived within the planned timeframe and quickly solved my TV-DVD issue (took less than 125 minutes)

My Geek Squad technician, Moussa, was truly amazing. I had various techs trouble shoot my issue, but he was the one to figure it out. He was thorough and systematic and his solution solved my problem. Moussa worked with my schedule which was much appreciated. I now have a working system due to his diligence. He is professional and an amazing representative of Best Buy. I can’t say enough good things about his assistance.

I am extremely grateful for the service provided by the Geek Squad associates, for their assistance in the store and when they visit my home office. Consistently, the Geek Squad associates are punctual, time-efficient, and knowledgeable. I was particularly impressed by the most recent service provided to connect a new television screen to my home theatre. The technician walked me through the process of how to turn every part of the system before he left.

The agents connected the new Wifi modem to everything at home. Knowledgeable and efficient.

Great job, came in, professional, understood and did troubleshooting. Within 25 minutes identified the issue and gave me alternative solutions. Were gone 5 minutes later with television working fine.

The agents came to troubleshoot our problem we were having with Netflix. Every time we turned it on it said our internet connection was not working. We had to enter our password. We called Netflix and they couldn't help us. So the agents came out, did their thing with the TV and we now have Netflix working properly.

Our modem was not compatible with our smart TV to allow steaming. Our smart TV was not allowing updates to streaming services. Geek Squad corrected these problems when no one else was able to.

Came to fix our remote and sound bar! No one should be without the Geek Squad service. They answer all your questions and help you with any problem you have. I have All my appliances and iPad and computer with the Geek Squad. It’s been great to have someone that you can call and they walk you through whatever you need plus if things can not be fixed over the phone the will come to your home. It’s a wonderful service to have.

We have had a recurring issue with our sound bar for a year since we bought. The source would keep alternating through all of the options and eventually settle on e-Arc, as it should. Finally, after three Geek Squad visits, the tech figured out it was one of the pins on the HDMI cable. He fixed it and it has not given us trouble since.

Brett & the his partner installed & set up my TV & service. They were extremely courteous, knowledgeable, and adept at their jobs. Kudos for them, and on a previous order, Jason K. had come out to work on a previous work order for a different TV in my home. He was also very extremely courteous, knowledgeable, and accomplished in his job. Kudos to all of them! You have some wonderful employees representing Best Buy Geek Squad!!! Thank You!!!

The deliverer installed the TV reasonably well, but provided less than needed for operating my devices. I had to call the Geek Squad. One came over to activate my wi-fi (which I thought was on, but wasn't) and hook me up to PC radio. He also connected to some of my favorate stations. I bought the receiver in part because it included PC radio. The Geek Squad person was skillful, patient and gave good direction. I am a full Geek Squad member, but do not know my number.

The Geek Squad members who got our TV up and running again did so quickly and expertly. As in prior experiences with the Squad, these two were respectful, patient and kind. It's a pleasure doing business with the Geeks and I recommend them to anyone in need of quick and knowledgable assistance.

The store through which we ordered the service had serious employee issues which caused them to cancel our service four times. We know and understand the problems they had, but it was a serious inconvenience on us over a period of two weeks. They finally sent out a subcontractor, who solved the initial problem, but then we had to replace a piece of equipment that had gone bad and they didn't have the equipment. We had to go to the store to buy it. Feels very unprofessional.

They tested our new TV and sound system. Found out what was wrong with it. It took them all of 5 minutes to do their diagnosis and they were very Covid compliant and wore masks. We were really comfortable with their service.

My bluetooth headphones had become unpaired with my TV. Jonathan, from Geek Squad, came over and determined that my TV had gotten stuck in the middle of an update. He fixed that problem, made sure the headphones and TV were working properly and optimally, and was gone in less than 20 minutes. Thanks, Jonathan! Thanks, Geek Squad! Great service!