Customer Ratings & Reviews

I love having dependable access for my home theater problems but this time the time service guy couldn’t get it to work. So I called Bose they helped me get the sound back on.

all items were taken care of, things were great!!!!

The technician that came out was fantastic, friendly, and very knowledgeable! He worked quickly and carefully. He also took the time to explain and give me directions on how to better utilize the streaming equipment! Awesome service as always by the Geek SQUAD! Thank you!

Zack Bridwell was absolutely fantastic to work with. Our refrigerator totally died. It was a large built in which is difficult to find during these times. He worked diligently with us and found us what we needed. He did not give up until he was successful. Zack gave us the best customer Service we have had in years. He is a true professional!

Agents connected all my TV connections properly and with knowledge.

Honestly I don’t know what I would do without the Geek Squad! It seems computers are getting so complex, especially with cyber attacks! With GS help my computer software was updated and I have assurance of protection . Thank You GS!

Very professional and knowledgeable technicians-explained process clearly to me!

AGENT CALLED AHEAD WITH ETA AND ARRIVED PROMPTLY. RESET MY ROKU STICK WHICH SOLVED THE PROBLEM OF THE CURSOR JUMPING AROUND ON THE SCREEN. ALSO REVIEWED THE WAY TO SET UP NETFLIX ON ROKU. GEEK SQUAD AGENT WAS KNOWLEDGEABLE, FRIENDLY AND PATIENT. HIGHLY RECOMMEND.

It took a while, but they solved the problem. Good job.

Agent got my home system working on all four units.

I had the Geek Squad over to install my two tvs and to troubleshoot. Both times the technicians left me their contact info to call if I had further issues. One even called me back to see how my tv was working out. Very happy. Great customer service. Moneybwell spent .

The agents returned the picture on 1 TV to correct size!

This was one of my best experiences with Geek Squad to trouble-shoot my existing Sonos system and attempt to discover why my app wasn't allowing speakers in 2 zones to play music. It took a few diagnostic adjustments and within 15 minutes, I had music piping into the house speakers and the Sonos app was upgraded. Terrific job with the service tech.

Stream lined turn on process for tv and multi channel audio selection.

When I picked up my computer the young man who waited on us helped us with several other questions unrelated to our computer. In addition, as we came in the door, another employee recognized us from a visit to set up service for our AV system and came over to make sure we were satisfied with that. Our experiences with Geek Squad this year have been outstanding! Thank You

The person who came out was very knowledable and took care of of our problem

I had trouble making my bluetooth work on my TV. It was a Samsung 43 inch with a bluetooth adapter on it. The tech showed up and fixed the problem. He also helped with a problem with my camera. Did i mention that all of this cost me dime. It all came with my Totaltech plan.

The agents did a great job setting up and connecting all of my televisions.

Geek Squad is great. Very knowledgeable. Solved the problem.

Our remote stopped charging while the tv was not quite a year old and purchased for us as a Christmas gift last year. The tech came out and wrote up an order for a new remote. It was sent shortly thereafter and the problem was solved.