Customer Ratings & Reviews

I bought new DVD player and Firestick for my older 50" HDTV and soundbar. The squad solved several problems like solution for a lost remote and offered solutions that would require TV upgrade. They set me up for rescheduling if I choose to do some of the recommendations. Very understanding and helpful guys

After an initial conversation with a tech in Panama City who claimed he could not help me as his computer was "acting up" -- why is he employed and on the time clock if he cannot assist this customer??? -- I called again and was referred a tech (also in Panama City) who did an EXCELLENT job in his explaining and online fixing my computer problem. Keep #2, fire #1.

The agent fixed my problem connecting to prime tv.

The Tech, Brian, was great! Punctual, professional, and knowledgeable (5-stars). My frustration was with the follow-up appointment scheduling. I made an appointment via Geek Squad call center. The installation appointment was set for 8/31/2022; "AM". Confirmation email and phone call on 8/30 from Corina, the assigned Tech. On morning of appointment, I received an email from Best Buy Total Tech advising a different Tech (Garrett) would be arriving at 1:10 PM (approximately). At 2:30 PM Garrett called to advise me a scheduling error had been made and there would be no Tech coming to do the install. I was directed to "Reschedule" with Total Tech. The earliest available appointment, I was told, was 9/6/2022. Errors happen, so I am guardedly hopeful someone from Total Tech will show up on September 6 ...

The agent did trouble shooting. Had several solutions and recommended what he thought was the best one.

The agent went over our new system provided by Altafiber; he explained how to make it work and suggested that our non-smart TV and universal remote should be replaced afte 10+ years. He was very helpful.

They took their time and mounted it to our satisfaction.

When my large TV died, I went to Best Buy for help. A Geek Squad tech came to my home and helped me address my TV needs. As a result I purchased one Google TV and a Roku TV. Then, Geek squad techs came to my home and installed my TVs. Their efforts have enabled me to enjoy very pleasant TVs in the main rooms of home.

Agent was fast and able to correct the problem in a short time.

I was given efficient, understandable and clearly professional help by the Geek Squad. They helped me understand the problems I was having with my cable and Alexa connected T.V. use and reception....and then carefully explained what to do in a patient and understandable way. I was very grateful.

Gary and Craig have been to my home many times. They are so knowledgeable, really professional, and all around great guys who really know the Best Buy product line. They will go the extra steps to be sure everything is up and running well before they leave. I have purchased items I never even knew about based upon their recommendations, and I am always more than satisfied with the new products they tell me about. I cannot say enough great things about both Gary and Craig. Best Buy is so fortunate to have both these gentlemen representing your company.

Best Buy saved Christmas for my granddaughter. I ordered the doll from another site and after a week they informed me they were out of stock. I looked online and saw it at Best Buy and they delivered it the next day. The best.

I was having trouble lining my channels up on YouTube and the gentleman that helped and made it so easy to understand. Fantastic Service. I was 100 percent pleased. Love the Geek Squad. Been doing business for years

After the 3rd attempt (not their fault, they were following Martin Logan troubleshooting advice), Geek Squad was able to fix my speakers. I couldnt be happier with the results.

Geek squad continues to be pleasant to work with, knowledgeable, and trustworthy!

My Smart TV is smarter than I am. I sometimes think that I have to be a GEEK to operate it. Thanks to the GEEK squad for their service in helping me understand the analmolies of switching from cable to Smart TV.

the agent that came out to help us with our surround sound issue was excellent! It was one of the best services calls we have ever had with anything!! He went beyond and above to help us out and got the issue resolved- EXCELLENT service THANK YOU

The technician highly skillful with great professional spirit! He arrived on time and very nice and patient to customer. also in this period of pandemic, he paid attention to mask himself well to do the job. the problem settled ideally and I and my family really appreciated his good job and for sure I would refer Geek to my friends if they needed.

Agents rebooted the Sonos so it worked AGAIN with Sonos app

Resolved the issue we were having with one of our Alexa devices.