Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
I am enjoying the T.V sound more now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is working great since the updates were made.
I would recommend this to a friend Rated 5 out of 5 stars
Super helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our service man was fantastic! He was on time, he was knowledgeable, he answered all our questions And help us problem solve. Just thought we needed to understand our system better.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is a great program. The technicians are very knowledgeable.
I would recommend this to a friend Rated 5 out of 5 stars
Teaching an old TV new tricks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad tech was accommodating and knowledgeable. It is an old TV so it presented a unique problem. The TV is not a smart TV and is hooked up to a firestick. He got it to work but downloading software updates in the future could be a problem.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
trouble shooting a problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.showed up on time and fixed the problem xxxxxxxxxxxx
I would recommend this to a friend Rated 5 out of 5 stars
Kindness and customer service applies
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This person was very nice the last time I was there they were not very nice. Neither was the manager I can’t remember her name, but this guy was very nice. He went to help me as much as he could. (Northridge store )
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome and friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad is awesome. Can’t live without them. Thank you for all that you do.
I would recommend this to a friend Rated 5 out of 5 stars
TV issues on 2 levels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had problems with tv reception in two areas. The team was polite, professional and made excellent suggestions for improving function. I was in the Park Meadows store and the Geek Squad agent Konstantin set up the appointment was also very professional and knowledgeable.
I would recommend this to a friendRated 5 out of 5 stars
Denon surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad did a wonderful job. but the Denon receiver has internal problems. they want me to send it in for repairs. but they wont guarantee it will be covered under warranty. when the deck is only six months old. the deck has a two year warranty.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
My washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did great job on my issue on My washer. Now it works.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad rules !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not have asked for anything to be any better !!!
I would recommend this to a friend Rated 5 out of 5 stars
Quick diagnosis
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks quickly determined what the problem was and told me how to fix it with a new part
I would recommend this to a friend- Pros mentioned:Problem resolution
Rated 5 out of 5 stars
Helped me with understanding my TV functions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents addressed my concerns with my TV quickly and resolved the issue.
I would recommend this to a friend Rated 4 out of 5 stars
New TV - NOT ALWAYS WORKING CORRECTLY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I often have an issue with getting my tv to work. It has a gray staticky screen a lot. It says that there is not something corrected right. We have the total tech plan and would like someone to come out and help us with our new TV.
I would recommend this to a friendRated 5 out of 5 stars
Thanks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech that came out was very helpful...............
I would recommend this to a friendRated 5 out of 5 stars
Pleasantly surprised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tim our service tech was terrific. He took care of our issue, and took the time to instruct us as well.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reviewed my situations and knocked it out of the park.
I would recommend this to a friend Rated 5 out of 5 stars
Geek squad, answered all my questions.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two technicians that came to my house were extremely helpful. Not only did they explain to me about needing a new modem, but they also help me find an answer to an Internet problem which I hadn’t even called about. Thank you very much. .
I would recommend this to a friendRated 5 out of 5 stars
Faster than a speeding bullet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The solution to my difficulty was simple, to the Geek Squader who visited me, but not for me. Took him less than 5 minutes to solve a problem I had been angsting over for several days. What can I say? Nice job!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 4 out of 5 stars
hook up tuner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a fine job. Thank you. Very knowledgeable about Marantz tuners.
I would recommend this to a friend