Customer Ratings & Reviews
- SKU:
- 7716527
Customer reviews
Rating 4.4 out of 5 stars with 9590 reviews
(9,590 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.6
Rating 3.6 out of 5 stars
Customers are saying
Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Knowledge
Rated 5 out of 5 stars
the things I asked were done so well (I needed my
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.he was extremely efficient and knowledgeable, that's why I always think of Best buy first for such projects.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reaching out I was pleased with service provided.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek squad installed the Sonos equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sonos equipment and service is excellent. Knowledgeable and very punctual.
I would recommend this to a friend Rated 5 out of 5 stars
Home Theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who provided service was truly outstanding young man. He took every moment of his time to make sure my wife and I really understood everything he did to ensure us we would be able to the out of the TV’s. Thanks Geek squad
I would recommend this to a friend- Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Troubleshooting with new Roku TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Troubleshooting was quick and effective. Thank you.
I would recommend this to a friend - Pros mentioned:Troubleshooting
Rated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.figured out the problem in a matter of minutes.time
I would recommend this to a friend Rated 5 out of 5 stars
Excellence!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who came to my home was polite and friendly. He was quite knowledgeable, and he explained everything he was doing as he was doing it. I felt confident in his results and I will use this service again if it is needed. Thank you.
I would recommend this to a friendRated 5 out of 5 stars
Sonos Sound System
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad solved my TV and Sound system quickly. They also recommended we look at a Sonos Sound Bar to replace my aging Bose system. We bought it and the same team just installed it today. They are the reason that we buy from Best Buy. Their service is just excellent!!!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is excellent!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad delivered our tv and mounted it over the fireplace and hooked it up to our box and got it working and explained the new remote and what to push for tv and streaming. Finally, they removed all boxes and packaging. Excellent!
I would recommend this to a friendRated 4 out of 5 stars
The second visit by a geek tech repaired the probl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first tech missed identify the problem. The second tech identified the problem but did not have the cable he needed. So he changed the hook up using bluetooth it works now and hope it continues.
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad transformed us into "Streamers!"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our talented Geek will be remembered always. Brinne was fast, accurate, informative, friendly and of course professional. She was thorough and explained everything we need to know with several Streaming channels...We're now current and thrilled! Winter TV courtesy of a wonderful Geek!
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Immediate problem solvers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and immediate solution for my problem!
I would recommend this to a friend Rated 4 out of 5 stars
Educated Help for Tech Problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s comforting to know I have educated help if I have problems with my tech purchases. I was unaware that there is an additional charge for set up. The Geek Squad was unable to set up the remote control, either. So there was no charge.
I would recommend this to a friend- Pros mentioned:Connectivity
Rated 5 out of 5 stars
Geek squad mounted my tv quickly & neatly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted my tv & connected it to all my devices.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad Goes the Distance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad explained everything to me Installed my hearing aid device quickly and neatly All wires are hidden I didn’t ask the 2 fellows for the den TV for their namesExcellent job TV was installed perfectly, neatly and cleanly by Tiffany
I would recommend this to a friendRated 5 out of 5 stars
Bose Speakers for the WIN!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected all my devices. He was patient and professional and answered all my questions. The sound is amazing on my Bose 900 Smart Soundbar and the newly added Bose 700 surround rear speakers only enhance an already incredible sound.........Thanks Kelvin!!!
I would recommend this to a friendRated 5 out of 5 stars
Excellent Job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Job! He was very thorough with fixing the problem that I had with my slanted TV!
I would recommend this to a friendRated 5 out of 5 stars
Terrific service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents took care of setting up my new iPad as well as transfered all of the data from the old one to the new one. Customer Support also took care of the trade-in and purchase at the same time.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Good Work!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have the Geek Squad come out to connect my sound system, tv and DVD. They did a good job and everything is working.
I would recommend this to a friend Rated 5 out of 5 stars
Sonos wasn't linking to Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find total tech support and the Geek Squad to be an indispensable part of our technology system. They never fail to solve our problems, and the service is amazingly efficient and cost effective. Why would anyone shop anywhere else for their technology needs?
I would recommend this to a friend