Customer Ratings & Reviews
- Model:
- SE450G1
- SKU:
- 10629515
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Worse than a paperweight
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. Could be a nice paperweight but cord makes it difficult to have a desk. Didn't work out of the box and Best Buy refuses to take it back and CyberPower's warranty service is a joke.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, we're sorry to hear about your experience with your UPS. We would like the opportunity to assist you with your issue. Please feel free to give Tech Support a call at: (877) 297-6937 for assistance. Thank you for your review.
It's worthless get a bigger one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thrown out money. It won't keep up a small form factor PC and a single monitor. Every morning it's screaming in pain. Sad part is the computer was off. Hold the button and restart it and it works till the next day. 450VA should have been more than enough especially with the current on. Couldn't return it because of the pandemic so it's good for keeping a clock radio running . Like I said get a bigger one or get an APC.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Cybdiver,
Thank you for taking the time to write a review. We are always looking to improve and value your feedback. Our Technical Support team would love a chance to review the issue and is necessary process a warranty service. You can reach us at 1.877.297.6937, we look forward to working with you!
Local customer service no longer exists by phone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the product I wanted. On-line help from Philippines. Impossible to reach local staff by telephone resulted in wrong product being purchased.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Please reach out to our support team at 877-297-6937 and we'd be happy to assist. Thank you for your review!
Defective CyberPower Units
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these units. One was defective and never came on. The other runs for 2 hours then turns off. Very disappointing as I had bought them when I travelled abroad in an area where we experienced constant blackouts and needed these to protect my electronics.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that about your unit. The unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist.
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brooke quickly. Wasn't strong enough for what we were using it for even though we asked. But without even losing power it quit working.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Jenn. The unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist. Thank you for your review!
Half-a-star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of poo that I've ever purchased. I needed a surge protector and battery back-up for an overseas trip. Straight out of the box the battery was dead, and the surge protector side died two days later. Buy at your own risk!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that about your unit. This unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist. Thank you for your review!
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it’s supposed to. It doesn’t take up a lot of space like the others did with less power ratings.
I would recommend this to a friendcompact design for small spaces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This power backup has suitable power for the few critical devices that don't already have a builtin battery.
I would recommend this to a friendJunk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than two years. Called the warranty number and left a message. Never got a callback. Warranty will expire in days now. Not worth my time for a $50 piece of junk to hunt them down.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, I understand your UPS has failed. We will honor the warranty for the UPS since the warranty period is 3 years. Please give us a call at 1.877.297.6937 and dial 1 for tech support.
It Works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works as advertised. Just as it should! It is black and has a green activated light!
I would recommend this to a friendCyberPower - 450VA Battery Back-Up System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not hold in place on the wall and loses its connection with the outlet. Poor design
No, I would not recommend this to a friendGreat surge protector.....so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues. Wont know until power goes out or we get hit by lightning. So far so good
I would recommend this to a friendFailed with power outage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a power outage last week and the connected TV and entertainment center connected lost power. Two hour backup battery???
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Edward, run times will vary based on the power drawn from the unit. An entertainment center is going to draw a lot more power than a router or modem. If the unit was unable to provide backup power altogether, please reach out to our support team at 877.297.6937 and we'd be happy to assist!
Works as Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using the UPS with my network equipment, and it is working as expected. No power outage has occurred yet, so I do not know how it handles that.
I would recommend this to a friendGreat backup box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with the backup box a great value for the price.
I would recommend this to a friendGood for computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after I had some power surge. After looking online this had Good reviews so I bought it. I love how this works
I would recommend this to a friendShuts itself down and crashes server
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately after a year of using this backup, it has never worked in our frequent power outages. It shuts off several times a month with no warning, crashing my server. I just have 1 server, 1 computer, and 1 monitor attached. I haven't found any solutions online to keep it from shutting down. I'm now looking for another brand.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Maxx,
Thank you for taking the time to write a review. Our Technical Support team would be happy to assist and can be reached at 1.877.297.6937 (option 1). We look forward to helping resolve the issue.
Dies in a year and company warranty is a joke
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies in less than a year and company will not honor the warranty
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We would be happy to walk through the process with you to offer a solution or recommend a product that better suits your needs. We can honor the new product warranty manufactures defects 3 years form the date of purchase. There are only several reason why we replace the product under warranty, and these practices are industry standards. They usually include big and powerful products being plugged into a small battery, and high voltage devices that the UPS is not designed to handle. We would be happy to replace the product if it is being used under normal conditions and look forward to speaking with so we can help. Please call us at 1.877.297.6937.
No good battery pack
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This battery pack takes over 8 hours to charge. I would not recommend it.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Thank you for your review! It’s completely normal for the battery in a new UPS to slowly discharge between the time it was manufactured and when it's purchased and put into use. Because of this, it's standard practice to charge the unit for up to 8 hours when you first receive it. Additionally, if the battery is completely depleted while running on backup power, it can take another 8 hours to fully recharge. This is typical for UPS units, regardless of the brand.
protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed some protection agains occasional power outages or surges this works just fine
I would recommend this to a friend