Customer Ratings & Reviews
- Model:
- 93128983
- |
- SKU:
- 6425909
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Fine when they work but they don't work often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when it decides to. These bulbs only last about 6 months before they burn out. I've bought 2 packs of these and none of the bulbs last more than a few months. They are also super fickle when trying to change the color or they lose connection to the internet.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello CarsenW, thank you for bringing this to our attention and we deeply apologize that you had this experience with your Cync bulbs. If you are experiencing hardware issues we would love an opportunity to look into this and determine a better solution. Feel free to contact us at 1-844-302-2943. -Cync Support
- Pros mentioned:Color changing
Rated 2 out of 5 stars
Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice but does not stay connected to Alexa. But I do like the colors
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Dawnm, sorry you were not able to stay connected to Alexa. If you are still having any issues please reach out to us at 1-844-302-2943. We will get you up and running! -C by GE Support
Rated 3 out of 5 stars
So eo
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work great. Hard setup. The Hue lights are way better. Sentegal lights were also bad.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret to hear that you have had a difficulty time setting up out bulbs we understand how frustrating that is. If you would like any assistance in setting up your device we would be more than happy to help! Please feel free to contact us at 1-844-302-2943. - Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Do not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you value your time, dont purchase it. One bulb syncs perfectly but others will guide you through the setup but will not connect. Once reset, they all will act up occasionally to connect and disconnect randomly. Check Reddit and other forums, absolutely disgrace of a product.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for reaching out to us we are sorry to hear you have been experiencing this unideal situation with your bulbs. We would like to gather some more information about the issue that you are having. If you could please reach out to us directly at 1-844-302-2943 we would be more than happy to provide you with assistance. – Cync Support Team
Rated 3 out of 5 stars
Quality Lights
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights are great, until you pair them with a smart switch. Many problems with Google assistant after that.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .What seems to be going on the with assistant? Sorry to hear that you were having issues pairing your switch with our lights. If you are using a C by GE smart switch ensure that both the switch and lights are added to the same room in the app. If you are still having issues please consider reaching out to us at 1-844-302-2943 or email help@cbyge.com. -C by GE Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy to connect and use!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these bulbs, especially since they don’t require an additional hub! Easy to connect and use!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing this five-star review. We are glad to hear that you had a seamless setup experience in the Cync app! -Cync Support
Rated 3 out of 5 stars
Mediocre quality control, good customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, but one bulb stopped lighting up at all a few weeks in! Customer service was very helpful though :)
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the review Dana. If there is anything you need us to look at or resolve for you please don't hesitate to contact us directly at 1-844-302-2943 or by emailing help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Do its job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mid tier quality. Product is really lightweight n it doesn’t get really hot like other brands.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are always looking for ways to improve and your feedback allows us to. Thank you for reviewing our lights and providing feedback. -Cync Support Team
Rated 1 out of 5 stars
Don't waste your money on these bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a new chandelier that I had installed. The bulbs would not stay connected. I ended up having to get the installer to come back and replace them with Philips Hue bulbs that I bought (the ceiling is 20 ft. up). If you cannot verify this type of purchase pretty quickly then DO NOT buy from Best Buy. I had to wait for the installer to come back before I could do the return. Tha put me outside of the return period and so Best Buy would not take them back. I have had no problems with the Philips Hue bulbs in the chandelier.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .A member of our Team would be happy to assist, please reach out to us at 1-844-302-2943 for help. A technician would love the opportunity to diagnose and resolve the connection issue you are experiencing, they are on standby. -Cync Support Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the simplicity of this product! Just download app, sync with bulb and it’s ready to go
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Here at Cync- we are grateful to be your Smart Home brand of choice! Thank you for taking the time to review our Direct Connect Smart Bulbs. -Cync Support
Rated 3 out of 5 stars
No Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with Alexa, but the app on your pone works well enough.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Cync Direct Connect Smart Devices are compatible with Google and Amazon voice assistants for an even easier way to manage your space. We have a helpful article here, cyncsupport.gelighting.com/s/article/alexa to guide you through the integration process. We have a member of knowledgable and qualified technicians who would love to help you should you wish for assistance. An agent can be reached directly by calling 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Doesn't do it's job
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they work, they're great. They keep un-pairing from my Google home system, and you can't use them with the C by GE app if you've got them set up with Google home. I have to go to the light switch on the wall 2+ times a day to factory reset them, then go through the process of pairing them again. Obviously I can't keep a routine set this way. They also change their brightness setting. In the evenings, I prefer a dim glow. Something to give enough light to see around the room, but still pretty dim so it's easy on the eyes. These don't get very dim. I kept lowering the brightness figuring eventually it would get dark. It doesn't. Once you get to 10% brightness, it doesn't darken after that. I've even had it set to 1% brightness, and I can still see everything in the room, clear as day. They also boast "choose from *millions* of colors. You literally get an option between 42 different colors, and the color coming from the bulb doesn't usually match the color you've chosen.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there sorry you had this particular experience with our bulbs. The color limitation is a google limitation in our app we have a full color palette. Since your devices are direct connect lights they do not require a hub so you can use them in both apps. When you set the devices up in C by GE in Google Home there is an option called 'works with google' and you would just link your C by GE account in Google Home. After that is should automatically detect the devices and add them back to your Google Home. If you need any help getting these to work properly please reach out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Pros mentioned:Color changing
Rated 5 out of 5 stars
Works well with Google
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with google home! Easy to connect with the app, light color is variable.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Mitchy- our team loves to see positive feedback from our valued customers. We appreciate you taking the take to share your experience. We are glad to be your Smart Home brand of choice. -Cync Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking GE has been around for as long as I can remember, I bought these thinking they would be reliable. Boy was I wrong. They keep losing connection. Hopefully there will be a fix soon.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is not the experience we wish for our customers. We appreciate you bringing this to our attention and would like to speak with you directly to get this resolved. A support agent can be reached by calling 1-844-302-2943 Monday-Friday 10:00AM-7:00PM EST. -Cync Support
Rated 3 out of 5 stars
Decent product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are nice but dont match really match the tone of it on my phone
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friend- Pros mentioned:Setup
Rated 5 out of 5 stars
Great bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up using the alexa app. True day light and dim works perfectly
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving the kind words, Luis! We are glad to hear you had a seamless experience using our products. Moving forward, we hope to continue this trend and provide you with more satisfying experiences! - Cync Support
Rated 3 out of 5 stars
So - So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than most yet still not 100% Expect better for the cost and from GE.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at 1-844-302-2943. -Cync Support Team
Rated 3 out of 5 stars
GE smart bulbs
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.found them difficult to sync with Google home. So far they are not installed
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have not been able to sync your lights to Google Home. Here is a link with helpful tips on setting up your lights to your Google Home cyncsupport.gelighting.com/s/article/google. If the issue persists, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Expensive and hard to set schedule
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to program the schedule times and still didn’t work. Very pricey
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your thoughts. We are always looking for ways to improve our App. Our Team would be more than happy to assist you during this process, please call us at 1-844-302-2943. We also have a useful video guide on how to create Scenes should you find it overwhelming here, cyncsupport.gelighting.com/s/article/scenes-and-schedules. -Cync Support Team
Rated 5 out of 5 stars
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. I have these in the kitchen and have a dinner party every night.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your positive experience with Cync Full Color Light Bulbs! We are thrilled to hear that you are enjoying their convenience and colors. -Cync Support