Customer Ratings & Reviews
- Model:
- 93128983
- SKU:
- 6425909
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
worthless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it in my lamp that I labeled lamp 4. More often that not, Alexa tells me 'lamp 4 is not responding'. Do not waste your time with this bulb, find another one that is Alexa compatible
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Jerry, we are sorry to hear you are experiencing an issue controlling your Direct Connect bulb with Alexa. If Alexa is stating that one of your devices is 'not responding', your bulb may no longer be connected to the internet. You can reconnect this device in the Cync App by going to Settings > Rooms and Devices > ‘Room’ > View Devices > Edit This Light > Wi-Fi and select your network. If you would like any assistance with this, our support team is always here to help. Please consider calling us at 1-844-302-2943. - Cync Support
Not Great App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulbs work great but the App is not user friendly. The routines to set on and off don’t work consistentIy. I will be returning to the store.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Cowboy. We deeply apologize that you had a negative experience utilizing the routines in the Cync app. We would've loved an opportunity to assist you with this. Feel free to contact us at 1-844-302-2943. -Cync Support
They work great! If you’re looking for dark rooms
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hours spent on setup and my house is still dark.. Can’t get any of 4 bulbs to connect to the app, or my Google Home and I have searched the internet to find zero solution besides to return them.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear your Direct Connect Light Bulbs are not connecting. If your lights are not able to pair to the app we recommend factory resetting it using these steps: Start with light off for at least 5 seconds. Turn on for 8 seconds. Turn off for 2 seconds. Repeat this process 5 more times, or until the light flashes. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team
Brand response from GE Answers
Posted .Hi, Thanks for reaching out! We're sorry for any inconvenience you've experienced and appreciate the chance to help out. For questions or concerns about GE Lighting products (light bulbs, fixtures, etc.), we suggest you call 1-800-435-4448. Hope this helps! - Sharon@GEA
GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally sets the Mood.Also very cool in the man cave.
I would recommend this to a friendBrand response from Cync Support
Posted .Doug, thank you for this positive review! We are glad to hear that you are enjoying smart home lighting with Cync. -Cync Support
Good Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as good as the expensive lights. I will buy again.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are thrilled to be an affordable solution for your smart home needs. Thank you for the kind words and we appreciate that you took the time to leave a positive review. -Cync Support
Bad Batch
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 stopped working. 1 won't. stay on maybe a bad batch. Brought at good price on sale
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret hearing this and would love to get to the bottom of why your Cync devices are not performing as expected. Please consider contacting us to make this right. Our support team can be reached at 1-844-302-2943. -Cync Support
Poor connectivity with Alexa
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with Alexa. Lost connectivity with Alexa within a couple hours, and there was no way to connect back to the app or the Alexa app. Saw other reviews that were talking about the same issue also.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Moses, our Direct Connect lights are compatible with Alexa, but have to be setup and functioning in the C by GE app first. If you have them setup and able to control them in our app then go under skills and games in Alexa and disable the C by GE skill and re-enable it. If the issue persists please reach out to us at 1-844-302-2943 or help@cbyge.com. We are here to help! -C by GE Support
Poor software to go with OK lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app gets stuck on the loading screen more times than not rendering me stuck staring at my phone screen closing and reopening the app numerous times just to switch a light off.
No, I would not recommend this to a friendCompletely trash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt work well, never stay connected to the internet at all
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Matt, we deeply apologize for your experience here. Your lights should certainly stay connected to a compatible network for convenient control. We recommend resetting your lights to ensure success. To reset a light, turn it on and off at the light switch five times, or until the light bulb flashes. Feel free to contact us at 1-844-302-2943 for further assistance. We'd be glad to help! -Cync Support
Returned, they don’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just don’t work. Spent many hours trying. Used their customer service. They were nice but couldn’t solve my problems. Great idea. Plan to try a different brand.
No, I would not recommend this to a friendGet what you pay for.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. One lightbulb never synced up. Tried for several hours. Returned and got the Phillips hue bulbs. They might cost more but at least they worked.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your Cync light bulb would not connect. We would've loved the opportunity to assist with getting you up and running. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support Team
Huge waist of time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One bulb would not pair with app. I tried everything and even did a factory reset huge waist of time. I returned this product. The one that did work was pretty cool however.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get one of your bulbs working. Please feel free to contact us directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Nah, I’ll pass
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really hard to sync to google home. I should have bought Phillips
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Pete, we deeply apologize for any frustration you have experienced. We value your business and we want to make this right. Please allow us the opportunity to resolve the connection issues with your Cync devices by calling us at 1-844-302-2943. One of our technicians would be happy to assist you. -Cync Support
Did not like these lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these lights thinking they would be easy to connect,but it was it was very difficult to connect and the light would automatically come on by themselves
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues you experienced with connectivity to our bulbs. A few things that might help are to power off the speaker or device that you are using to control your bulbs. If you are on an android device try clearing the app cache in settings followed by a restart. The direct connect lights require a 2.4ghz wifi network to connect and will not connect to 5g networks. We are also standing by ready to help get your devices working properly, and we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support
A Basic Light for Quadruple the Price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally stopped working 3 days out of the return policy. No longer is detectable by the Google Home nor the C by GE apps and is stuck on the last colour I chose.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Zach, sorry you experienced this issue with your direct connect bulbs. It sounds like a bulb reset would help get these up and running. You can do this by first starting with the light turned off, then turn on for 8 seconds and then 2 seconds turned off. Repeat these steps 5 times or until the light starts blinking. You can also reach out to us for any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Half the time these lights just randomly stop working with Google Home and you have to reset them -- manually -- every two weeks. Do not buy.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Your devise not staying connected with google is understandably frustrating and we are sorry that you have been having this experience. Here is a helpful link to that has a walkthrough for setting up your devices with Google Home cyncsupport.gelighting.com/s/article/google. If this issue persists please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
NO GO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the light to pair. I tried every thing. The app is a little complicated also. I am sure when it works its probably a good product just not for me.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any inconveniences caused by the lights. If you are still having any issues with pairing please reach out to us at 1-844-302-2943. -C by GE Support
No impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is horrible, literally had a difficult time getting the lights to connect to my phone. The app also constantly crashes. The lights don’t look good either
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you have had this experience. We would like the opportunity to make things right, please reach out to our support team at 8443022943 or by email at help@cbyge.com
Light on value and reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! The app reliably is sporadic and the bulbs are very temperamental! I would not purchase these again.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .David, we're sorry to hear you had this experience with our lights - definitely not supposed to happen. Please contact us at 1-844-302-2943 or help@cbyge.com so we can help connect your devices. -C by GE Support
Terrible Products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful product. I bought two packs: two of them would never sync. After a couple of weeks, the bulbs would not come on at all. Stick with hue.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We certainly regret hearing that you had this experience Guvnor. We would love to assist in getting your devices working properly or replacing any defective lights under warranty. Feel free to contact us at 1-844-302-2943 for assistance. -Cync Support Team