Customer Ratings & Reviews
- Model:
- 93128983
- |
- SKU:
- 6425909
Customer reviews
Rating 4.3 out of 5 stars with 2211 reviews
(2,211 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
These are Bluetooth- run away!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look, just don't ever buy anything smart home that is based on Bluetooth wireless. This was a mis-step by GE's design group 5 years ago, but I guess they decided to run with it. Smh. Marketing is driving these things now. Bottom line, bluetooth is short-range control. Period. How far can you walk away from your phone with your Bluetooth headset? And you think these will work further? Nobody else in the market uses Bluetooth for this type of device. Why? Because it is so unreliable. Btw, I am an IT network and wireless engineer. Creds.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, our Direct connect bulbs run through wifi. When connecting them to your phone or tablet you will need to have both wifi and bluetooth enabled. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we’ll be more than happy to assist.
Rated 1 out of 5 stars
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the lights and love the quality. however, it was a terrible online shopping experience. I bought those light as a gift for Christmas. The items were over 2 weeks late!. I contacted support for an update then i was offered a 10cent compensation for the inconvenience… I requested that my order gets canceled but they never canceled it for me. Not doing this again
I would recommend this to a friendRated 1 out of 5 stars
Cync is garbage with Alexa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is garbage for Alexa. Half the time it shows non responsive or turns off on its own. I have 4 of them and they are all trash. I had to reset multiple times and the customer service for CYNC sucks. They should call it cyncless.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are very sorry to hear this of your experience. Thank you for bringing this to our attention. We have shared your concerns with the appropriate member of our team. This certainly doesn't sound right and we deeply apologize for the inconvenience. We would love the opportunity to make this right- a technician is on standby to help you. Please consider calling us at 1-844-302-2943. -Cync Support
Rated 1 out of 5 stars
No purple, have to buy extra hardware to use with
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box started "simple set up, no hub required" but in order to use with my Google app I have to buy a Google nest or something like it. AND the light goes from pink to blue, no purple at all. Bogus. Sylvania and feit both work with Google home app just fine.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thanks for reaching out! If you intend to use Google Home for voice control you will need a Google voice speaker that you can talk into to control your devices. Thank you for at least giving our devices a try and we hope we can win your business again someday. -Cync Support Team
Rated 1 out of 5 stars
Just terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to reset these things every week. Also, the choices in wireless switches is god awful. Spend a little more and get the other brand.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is certainly not how our devices were designed, please ensure you are not logged onto multiple devices with the same login, that the app is up to date and that all firmware is on the latest version. Should the issue persist, we would be glad to troubleshoot to resolve this issue. We strongly encourage you call our live Support Team at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve tried several and these lights just are not consistently reliable. Do NOT recommend
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret hearing this and would love to get to the bottom of why your devices are not performing as expected. Please consider contacting us to make this right. Our support team can be reached at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not. A. Fan. At. All
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to leave us a review. We are sorry to hear that the Cync Full Color Direct Connect Bulbs did not meet your expectations. We would like to know more about what we could do to improve our products. Please consider reaching out to us at 1-844-302-2943. Your feedback is greatly appreciated. -Cync Support
Rated 1 out of 5 stars
Inaccuracies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Says its ready to use right out of the box with just the C by GE app. It's not. You need wifi
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for reaching out! Our direct connect lights require wifi, however we also carry these in a bluetooth version that connect via bluetooth instead of wifi. Feel free to contact us at 1-844-302-2943 if you need more info. -Cync Support Team
Rated 1 out of 5 stars
Never buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never would work with Alexa. Poor project that I would not recommend.
No, I would not recommend this to a friendRated 2 out of 5 stars
Using with Google home ruins product experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely DOES NOT work well with Google home. 80% of the time the app won't ever respond to Google home commands, 15% of the time it's about a minute late or only commands one light at a time. 5% it works some times
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Erik. We are sorry to hear that you've experienced some trouble getting our products to work with your voice assistant. We would like an opportunity to assist. Feel free to contact us at 1-844-302-2943, and our team will be happy to work with you until a solution is found. - Cync support
Rated 1 out of 5 stars
software needlessly complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The software was horrible to set up and I never got it working. Decent basic light though.
This review is from Cync - A19 Smart LED Light Bulb - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're so sorry to hear you had trouble setting up your smart light. A common solution to setup issues usually involves a factory reset of the light bulb. You can find the reset process on our Support Center at cyncsupport.gelighting.com. We'd also be happy to assist you directly if you'd like. You can contact us at 1-844-302-2943. -Cync Support