Customer Ratings & Reviews
- Model:
- 93128983
- SKU:
- 6425909
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
As good as hue, but more inexpensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great white light and perfect mood lighting. Works with all of the voice assistants well.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the great review! We're happy to hear you are enjoying the benefits of your new smart home lights. -C by GE Support
- Cons mentioned:Connectivity
Iffy connections
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far only one of the 4 bulbs will connect to my wifi. when I finally got that one connected it works fine. But for some reason, a bulb in the same light fixture won't connect. Will likely return
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nick, sorry to hear your devices are not connecting. If one of your lights are not able to pair to the app we recommend factory resetting them using these steps:
Start with light off for at least 5 seconds.
Turn on for 8 seconds.
Turn off for 2 seconds.
Repeat this process 5 more times, or until the light bulb flashes. The light will flash 3 times if it has been successfully reset.
Feel free to contact us at 1-844-302-2943 if the issue persists. -Cync Support Team
Amazing purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love smart bulbs. Especially outside of my house. Nothing like being able to control things from your phone.
I would recommend this to a friendRecommend for 1-2 rooms but not the whole house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good if you use less than 20 bulbs. I did use over 20 and they had synchronization issues and were lagging because they don't use a bridge. Also you can not use it on a dimmer switch, they will flicker but the HUE would not.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Michael for sharing your experience. The Cync App is able to hold 50 devices per 'Home Location'. Should you exceed this amount, it is advised to simply create an additional 'Home' in the app. We would like to speak with you directly in regards to both this and the flickering of the lights. What you have described certainly does not align with the development and functionality of our devices. We need to know more about the switch configuration including, type of switches are in use, are there neutral wires or none, is this controlling one or multiple fixtures? Please consider reaching out to a technician by calling 1-844-302-2943 so that we can get this resolved. -Cync Support Team
Work as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter used these lights for a school project. The lights are consistent and we’re helpful for her.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing this Pete! We are grateful that your daughter found our bulbs useful and convenient for her. Thank you for your review! -Cync Support Team
YOU NEED THE HUB FOR ALEXA lol
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So it was too late before I figured out that you NEED THE HUB to make this work with Alexa. It did work with the Alexa skill for about 24 hours then it stopped. I checked and many people have this problem. A little annoying that was the case. I didn't want to by the hub and commit to GE until I tried out some other brands. Then one of the bulbs died. Support was slow responding and not very much help. While dealing with support, my return time ran out. So I threw them away. Maybe they've updated them by now or at least updated the box so it doesn't say Alexa on it anymore, since that's technically not true. But I don't really care anymore, I want my 25 review points.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thanks for reaching out and bringing this to our attention. The Direct Connect bulbs do not require a hub to link them to your Alexa speaker. To use voice commands to control the devices through Alexa you will need an Alexa voice speaker for that. If you have the bluetooth bulbs then you will need a Cync Wifi enabled smart plug to use as a hub to link your bulbs to your Alexa speaker. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
- Cons mentioned:Connectivity
Overall Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, over the few months of owning them they would disconnect somwtimes and some would juat flicker. 4 of my 18 have had this issue.
I would recommend this to a friendBrand response from Cync Support
Posted .Jeff, we are sorry to hear about your experience. It is unusual that some of your lights are flickering. Please consider contacting us directly at 1-844-302-2943 for assistance. A member of our team would love the opportunity to investigate and resolve this issue for you. Thank you for your review and we look forward to helping you. -Cync Support
- Cons mentioned:Connectivity
Smart features suck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only plan on using it as a regular light bulb it works fine. But if you want the smart features, well this isn't the product. Loses connectivity to the GE app and Alexa. We have given up trying to pair it.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:Connectivity
Glitchy and expensive. Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lags sometimes and is terrible for google home. Luckily I have both a google home and an Alexa. Works perfect with Alexa. Also sometimes the lights turn on randomly in the middle of the night. Very annoying
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Changing light bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing light bulbs for the house and also for when you have patty’s to change color!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are thrilled to hear that our smart lights have made a positive impact on your space! Thanks for sharing your feedback. -Cync Support
good :)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use, cool lighting options, and easy to connect to google home
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking time out of your day to leave a positive review! We are thrilled to hear that you had an overall seamless experience getting your devices connected to Google Home. We hope you continue to enjoy the colorful benefits of smart home lighting. -Cync Support
Great Tech
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feature when connected to my Google Nest Hub Max.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support
Cool gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom enjoys them! The app would be difficult for her to setup without any help.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you Ana for choosing Cync. Our team is glad to hear that your Mom has enjoyed her new Direct Connect Full Color Smart Bulbs. We appreciate your feedback regarding our setup process and would like for you to know that your thoughts have been shared with our Development Team to make improvements. Please feel free to call 1-844-302-2943 to share more. -Cync Support
Great Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact they can be operated from your smart device or from app.
I would recommend this to a friendBrand response from Cync Support
Posted .We are so glad to hear that you are enjoying the convenience of smart home lighting with Cync. Thank you for taking the time to leave a review! -Cync Support
Alexa, turn on bedroom light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! Thanks Alexa & Best Buy! Too Geeked! (HAPPY)
I would recommend this to a friendBrand response from Cync Support
Posted .Tracy, we are thrilled to hear that you are enjoying your new Cync smart bulbs with Alexa! We hope you continue to enjoy the benefits of smart home lighting. Thank you for taking time out of your day to leave a positive review. -Cync Support
Easy set up , great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick set up and improved ambient in my room for the better
I would recommend this to a friendBrand response from Cync Support
Posted .We are so glad to hear that you had an overall seamless experience getting your lights set up. Thank you for taking time out of your day to leave a positive review! -Cync Support
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves these. She can use them from her smart phone..
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your experience with us! We are glad to hear that your family is enjoying your Cync Light Bulbs. -Cync Support
- Pros mentioned:Color changingCons mentioned:Connectivity
Feelin forgot daily
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always loses connection wish that wasn’t an issue because I loved the color they produced. Alexa every day would not remember these dumb beautiful bulbs!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your earliest convenience. -Cync Support Team
Great Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lights, work flawlessly on Amazon Echo.I just wish they were just a bit brighter but these will do
I would recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for the positive feedback! Glad you are having a seamless experience with the lights so far and thank you for taking the time to leave a review. -Cync Support Team
Great choice for smart bulbs!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are my personal favorite smart bulbs. I have all the brands in my home and always loved these the most
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for leaving us this review we really appreciate you taking time out of your busy day to leave us this feedback! We are happy to hear that you have allowed us to bring a bit of light into your home. – Cync Support Team